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Lauren Pham

Edmonton, Alberta Travel Agent
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Lauren Pham

Lauren Pham

Edmonton, Alberta Travel Agent
Platinum Dreams Travel Concierge, an independent agent with Nexion, CA, a TL Network Affiliate Agency
Years of Experience: 5
35 Reviews | 100% Recommended
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Professional Travel Concierge

Let me start off by introducing myself.  My name is Lauren and I am the founder and owner of Platinum Dreams Travel Concierge as well as a wife and mother of 4.  Since I was a child I have always loved to experience new surroundings, cultures and adventures through travel. Travel is not only a passion but a way of life for me and my family.  Not only was I lucky enough to travel throughout my childhood and gain so much from it, I have also been fortunate to travel throughout my adult life with and without my family. 

My absolute favorite part of traveling is immersing myself in the surroundings of my destination and experiencing all the local culinary delights that are unique to an area.  If there is one thing in life that truly makes me feel a sense of bliss, it is traveling somewhere I have never been. 

I have been in the travel industry since 2017 and have an extensive knowledge and expertise in many areas of travel including luxury travel, honeymoons, family travels, solo travel, and celebration travels.  Through my personal and professional knowledge I am able to create a unique and personal experience right from our first initial consultation call until the moment you arrive home.  As a personal travel concierge I strive to curate the perfect trip tailored to your travel dreams and specific needs all while providing exceptional concierge services. 

If you are looking to fulfill your bucketlist and travel dreams, then I would love to work with you.  Whether you are wanting to sail in the south of France, sip wine in your private Villa in the rolling Hills of Tuscany, visit the European Christmas markets, a honeymoon in Bali, or just want to sit back in a beach side cabana at an all inclusive resort, I am here to assist you.  

What is a Professional Travel concierge?

Just as you would use a wedding planner to plan your wedding or speak with a legal adviser when seeking professional legal advice and guidance, a Professional Travel Concierge offers specialized services for your travels.Our professional services include the research and planning, customized proposals and itineraries, assistance before, during and after your travels, navigating you through the ever changing travel protocols, exit and entry requirements, extended hours outside of regular business hours to answer your questions  and concerns while in destination, Concierge services such as securing your dining reservations/arranging special requests/contacting your hotel before you arrive to ensure everything is in order for your arrival, advocating on your behalf with suppliers and tour operators, securing your booking and any activities in destination, curating the most personal of experiences with my expertise and knowledge along with great exclusive supplier relations to better serve you and bring you exclusive products only available to our clients.

Luxury Beach Destinations

Beach destinations
Beach destinations

The world is filled with amazing beach destinations and I am here to help you explore them. Whether you have a beach destination in mind or need inspiration, I will be with you every step of the way. From the shores of Tahiti to the coast lines of North America and everything in between, the possibilities are endless.

CERTIFICATES & AWARDS

Certified ACTA Travel Agent
Air Canada ACE certificate
Marriott Hotel Excellence Sales Specialist
Mexico Specialist
Luxury speicalist
Voted Best in Edmonton Travel agencies 2022

My Travel Stories

Christmas in Paradise

The joys of Christmas can be seen throughout the world in December in all destinations while traveling.   One of my favorite destinations to travel as a family during the Christmas season is to the all inclusive resorts of Cancun Mexico.  My most recent stay was at The Grand at Moon Palace... Read more from my Christmas in Paradise story.

My Reviews

Rating: 5 35 Reviews | 100% Recommended

Love working with Lauren Pham

Reviewed By M - Edmonton | Traveled to Playa Mujeres ~ Quintana Roo ~ Mexico
Working with Lauren feels like I'm planning a getaway with my BFF - she intuitively understands what I'm asking for and knows exactly what to suggest for the perfect trip. Lauren is so knowledgeable and thorough, I trust her advice absolutely. You will never go wrong booking your next adventure or super relaxation spot with Lauren.
I would recommend this agent to my family and friends
21 of 37 people found this review helpful
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The most amazing trip!

Reviewed By Shane M - Edmonton, AB | Traveled to Mexico
Lauren was absolutely fantastic to work with. She accommodated changes for us, helped tremendously in navigating travel during the pandemic, was in constant communication, was very responsive and checked in to make sure everything was going well for us. I would highly recommend her without hesitation.
I would recommend this agent to my family and friends
4 of 5 people found this review helpful
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Was such a wonderful trip with my husband!

Reviewed By Tania - Alberta | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Lauren is such a bubbly lady!! She answered all my questions and more and was so informative about the resorts and excursions. She has such great energy!! Very refreshing!!!
I would recommend this agent to my family and friends
19 of 35 people found this review helpful
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Our dream vacation

Reviewed By ShawneeN - Edmonton, Alberta | Traveled to Mexico
Lauren went above and beyond for our honeymoon vacation. We couldn't of dreamed of what she was able to provide us and was available to us at a moments notice. She made us feel like we were her only clients and I would and always do recommend her to anyone and everyone that mentions travel.
I would recommend this agent to my family and friends
16 of 31 people found this review helpful
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Fantastic family vacation

Reviewed By Carina - Edmonton | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Lauren Pham is the best agent travel I ever worked ,she's always on to help with everything,she was amazing with our family trip this month ,our first day in our vacation we had to deal with some issues and she was all the time helping us she definitely did an fantastic job I really love her
I would recommend this agent to my family and friends
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Best travel agent ever

Reviewed By Ljanes - Edmonton | Traveled to Mazatlan ~ Sinaloa ~ Mexico
This was my first time using a travel agent, I was so impressed with the experience from beginning to end. Lauren took care of evert detail
I would recommend this agent to my family and friends
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Vegas

Reviewed By Carina - Edmonton | Traveled to Las Vegas ~ Nevada ~ USA
Was a great trip I loved it ??
I would recommend this agent to my family and friends
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To escape the ice and snow.

Reviewed By Dale - Edmonton, Alberta | Traveled to Hawaii ~ USA
Simply the best. No matter the issue/problem you can rely on Lauren to resolve it.
I would recommend this agent to my family and friends
7 of 14 people found this review helpful
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Bucket list trip checked off

Reviewed By Smurf - Stony Plain | Traveled to New York ~ USA
I’ve booked several trips with Laren, and I would never book with anyone else. She is professional, and knows her stuff. Always feel confident that my travel plans are well taken care of when booked with her.
I would recommend this agent to my family and friends
16 of 32 people found this review helpful
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Always fantastic service

Reviewed By Jess - Edmonton, Alberta | Traveled to Disneyland ~ California ~ USA
I’ve booked multiple trips through Lauren. She’s so great at finding multiple options, and the best deals. 10/10 recommend having her book your trip. It will be a stress free experience
I would recommend this agent to my family and friends
19 of 38 people found this review helpful
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I can get you home!

Reviewed By Dale - Edmonton, Alberta | Traveled to Shanghai ~ China ~ East and Southeast Asia
A person I trust implicitly with all my travel needs. A person who has fixed many problems and who keeps me informed of her actions. I am always pleased in my dealings with her.
I would recommend this agent to my family and friends
15 of 30 people found this review helpful
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New York stayed on Time Square.

Reviewed By Tamtam - Stony Plain | Traveled to New York (Kennedy) ~ New York ~ USA
Lauren is excellent at what she does. She is caring and works very hard to ensure your trip is the best.
I would recommend this agent to my family and friends
15 of 30 people found this review helpful
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Fab trip!

Reviewed By Rebecca A - Carstairs AB | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
Lauren has booked a couple of vacations for me, one for my in-laws through me and one for my husband and myself. She was super friendly and helpful and I never worried about anything knowing she was there to help.
I would recommend this agent to my family and friends
12 of 24 people found this review helpful
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First trip in 3 years.

Reviewed By Isa - Edmonton | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Lauren helped us every step of the way. Our trip was planned without any hiccups. We had some issues with the resort. Lauren was quick to communicate with them
I would recommend this agent to my family and friends
2 of 5 people found this review helpful
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Yoga Trip

Reviewed By Yoga Gal - Fort McMurray, AB | Traveled to Mexico
Amazing! She covered every single detail
I would recommend this agent to my family and friends
4 of 9 people found this review helpful
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Northern Lights Getaway

Reviewed By Jen - Cochrane, AB | Traveled to Whitehorse ~ Yukon ~ Canada
Lauren helped me build a Northern Lights Getaway to the Yukon for hubby's Christmas gift. Lauren took the time to understand Ray's Bucket List items and managed to create the perfect trip. Lauren was in touch with me during the entire build of the itinerary and even help to present it in a beautiful way for Christmas morning.
This trip was complex with a lot of logistical movement and it was pulled off seamlessly.
The lodge she selected (Mount Logan EcoLodge). Lauren listened carefully to my hesitancy to stay in lodge / family style environment and made the careful selection of Mt. Logan and assured me that we would love it.She was right!We were immediately welcomed and felt like old friends. And at the end it was an emotional goodbye, which shocked both Ray and I.
The "experiences" with the guides were all amazing.
Lauren reached out to check on us - and I loved that! She isn't a book and forget agent-she is invested and it shows! HIGHLY RECOMMEND! She knows her st
I would recommend this agent to my family and friends
2 of 5 people found this review helpful
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Pre-Christmas beach chill

Reviewed By Meredith - Edmonton, AB | Traveled to Mexico
Working with Lauren is like working with a close friend. You can truly feel the care in everything she does and you know she's specifically thinking about you in every detail. I cannot recommend Lauren enough.
I would recommend this agent to my family and friends
10 of 21 people found this review helpful
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Personalized Vacations and Great Deals

Reviewed By Aimee & Lino - Edmonton, AB | Traveled to Mexico
Looking for a dream vacation at a steal of a deal? Then you better call Lauren!!! Seriously though, Lauren always comes through with great all-inclusive deals and will NOT (I repeat NOT) sell you on a resort that is anything less than the best! She always has an honest opinion and works with you to find a vacation tailored to your every whim! Don't spend much time at the beach, but love fancy a la carte dinners? Lauren's got a resort for that ;) I cannot wait for COVID19 to be over so I can book my next vacay with Lauren!!!
I would recommend this agent to my family and friends
17 of 35 people found this review helpful
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First family trip!!!

Reviewed By Tina - Beaumont | Traveled to Cancun ~ Quintana Roo ~ Mexico
This was our first time booking with Lauren and I have to say that she made it so easy. All my documents, step by step instructions on what to do when we get there and what to do before we come home.

The resort was beautiful, I gave her my idea of what I wanted and she nailed it and LOVED every minute of our trip.

She was in constant contact with us to make sure things were going good and always available when I had a question.

She is amazing and looking forward to booking our next trip with her.
I would recommend this agent to my family and friends
1 of 4 people found this review helpful
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Stress free Travel Experience.

Reviewed By Sherry - Edmonton, Alberta, Canada | Traveled to Los Angeles ~ California ~ USA
Lauren is absolutely wonderful. Not only does she help with every single detail of your trip, she finds you the best deals and best experience over all. She even recommended things to do, places to see, and gave the best price recommendations with no pressure what to choose. She found us fantastic flights, hotels and excursions even the perfect car rental. I highly recommend using Lauren for a stress free travel experience. We booked through Lauren for multiple Disney vacations and other places as well and received the best deals and experience ever.
I would recommend this agent to my family and friends
9 of 20 people found this review helpful
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Lauren Always Goes Above & Beyond

Reviewed By Sharon & Evan - Crowsnest Pass, AB | Traveled to Europe
Lauren painstakingly planned a 6 week trip for us to Italy, then on to South Africa, plus a week in Mauritius before heading back to Italy to board a transatlantic cruise back to North America. Her attention to detail and patience with me was five star plus. Unfortunately we had to cancel the entire trip and Lauren was able to get us 100% refunds across the board.
I would recommend this agent to my family and friends
18 of 38 people found this review helpful
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Best trips ever !!!

Reviewed By Happy client - Edmonton | Traveled to Los Angeles ~ California ~ USA
I had a great experience with Lauren Pham very knowledgeable made for a smooth happy vacation looking forward to my next trip !!!
I would recommend this agent to my family and friends
16 of 34 people found this review helpful
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Best travel Agent

Reviewed By Dusty - Spruce Grove | Traveled to Dominican Republic ~ Caribbean
Lauren is fantastic to deal with! Very knowledgeable and made our trips smooth, affordable and enjoyable. Highly recommend her. We continue to use Lauren and tell everyone we know.
I would recommend this agent to my family and friends
17 of 36 people found this review helpful
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Great experience for the family

Reviewed By Scotia 506 - Fort Saskatchewan A | Traveled to Mexico ~ Mexico
The experience I have ever had with a travel agent. My family’s first trip to Mexico she talked us through everything prior to leaving provide valued tips for entry into the country and through customs. She even went as far as to being available for calls and texts while we were there. She went as far as checking in to make sure everything was fine with the resort and trip. Will definitely use her services again.
I would recommend this agent to my family and friends
16 of 34 people found this review helpful
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Lovely vacation

Reviewed By Isabelle - Edmonton | Traveled to Mexico ~ Mexico
Lauren is very helpful, knowledgeable and kind with all aspects of travel
I would recommend this agent to my family and friends
0 of 3 people found this review helpful
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Fantastic vacation

Reviewed By Chels - Calgary alberta | Traveled to Tulum ~ Mexico ~ Mexico
Lauren was not only knowledgeable but incredibly personable as well. Phone calls often included laughter amongst the information she was sharing. While I didn't personally require a lot of assistance she was there regardless which helped me feel secure in my travels. I knew if at destination I needed her that she'd be my best asset.
I would recommend this agent to my family and friends
7 of 17 people found this review helpful
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The trip exceeded our expectations!!!

Reviewed By Ronnie&Sheila - Sylvan Lake AB | Traveled to Canmore ~ Alberta ~ Canada
Lauren was delightful to deal with as I am somewhat of a driven person. She was able to provide me the Facts I wanted in an expediate manner.
I would recommend this agent to my family and friends
8 of 19 people found this review helpful
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Made my trip so much less stressful

Reviewed By Karen R - edmonton alberta | Traveled to St. Lucia ~ Caribbean
We booked a trip with Lauren to St. Lucia. I always did on line booking on my own, I will use Lauren going forward. Lots of great information, prompt service, even while we were on our vacation. Made my trip so much less stressful.
I would recommend this agent to my family and friends
14 of 31 people found this review helpful
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It's not just destination, it's the journey too

Reviewed By Me1stfitnessandcoaching - Red Deer, AB | Traveled to Mexico ~ Mexico
The best travel agent EVER! Lauren has booked me on a amazing vacations. More importantly she was there every step of the way when things didn't go as planned! Unfortunately my last vacation booked had to be canceled because of the state of the world. She has rallied and been my voice, and made it a painless experience for me (even though I know it was difficult for her). I've had Lauren on speed dial when we have had small problems with flights and checking in at Mexico destinations. She has worked tirelessly to ensure my family had the best experiences possible. Lauren your hard work is not unnoticed and is so appreciated. I wish I could pay you back for all your kindness! Thank you for all you do.
I would recommend this agent to my family and friends
14 of 32 people found this review helpful
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Mexico Trip

Reviewed By Isabelle - EDMONTON | Traveled to Mexico ~ Mexico
Lauren was always available and very helpful. I would recommend her to my friends.
I would recommend this agent to my family and friends
17 of 38 people found this review helpful
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Can’t wait to do this again!

Reviewed By Kari - Spruce Grove, AB | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Lauren is the best! We were fully prepared thanks to her and she was so easy to get a hold of whenever we had any questions!
I would recommend this agent to my family and friends
0 of 5 people found this review helpful
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Best travel agent, HANDS DOWN!

Reviewed By AbigailR - Vancouver BC | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Laurens expertise were top notch! She had us more than prepared to go on our trip with local information, excursions, and many helpful tips.
She had everything outlined clearly and went above and beyond when we had a slight problem while on our trip. Cannot wait to book with her in the future!
I would recommend this agent to my family and friends
6 of 18 people found this review helpful
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Costa Rica 2019

Reviewed By Leah - Grande Prairie, Alberta | Traveled to Costa Rica ~ Central America
Lauren went above and beyond to help us in planning our perfect vacation We will be using Her service again in the future and would highly recommend her to others.
I would recommend this agent to my family and friends
14 of 34 people found this review helpful
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Best travel advisor around

Reviewed By Melissa - Blackfalds | Traveled to Mexico
Lauren is the absolute best! I only trust her with my vacations she is always there every step of the way! She always helps me find the perfect holiday and takes care of every detail. She follows up with us even once we return for our holiday to make sure everything was good on our trip. I can’t wait to book our next vacation with Lauren.
I would recommend this agent to my family and friends
15 of 36 people found this review helpful
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Most relaxing/best view and location on resort

Reviewed By Karenr - Spruce Grove alberta | Traveled to St. Lucia ~ Caribbean
We did our own on line booking before booking with Lauren. She walked us thru every step, checked in with us on our trip, provided an update of a near by weather incident. Oh, and got us an upgrade so we had the best room EVER!
I would recommend this agent to my family and friends
10 of 29 people found this review helpful
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Customer Testimonials

Made my trip so much less stressful

We booked a trip with Lauren to St. Lucia. I always did on line booking on my own, I will use Lauren going forward. Lots of great information, prompt service, even while we were on our vacation. Made my trip so much less stressful.

Provided by Karen R, Edmonton AB

Our dream honeymoon

Lauren went above and beyond for our honeymoon vacation. We couldn't of dreamed of what she was able to provide us and was available to us at a moments notice. She made us feel like we were her only clients and I would and always do recommend her to anyone and everyone that mentions travel.

Provided by Shawnee Edmonton AB

Personalized Vacations and Great Deals

Looking for a dream vacation at a steal of a deal? Then you better call Lauren!!! Seriously though, Lauren always comes through with great all-inclusive deals and will NOT (I repeat NOT) sell you on a resort that is anything less than the best! She always has an honest opinion and works with you to find a vacation tailored to your every whim! Don't spend much time at the beach, but love fancy a la carte dinners? Lauren's got a resort for that ;) I cannot wait for COVID19 to be over so I can book my next vacay with Lauren!!!

Provided by Aimee R. Edmonton AB

It's not just the destination, it's the journey

The best travel agent EVER! Lauren has booked me on a amazing vacations. More importantly she was there every step of the way when things didn't go as planned! Unfortunately my last vacation booked had to be canceled because of the state of the world. She has rallied and been my voice, and made it a painless experience for me (even though I know it was difficult for her). I've had Lauren on speed dial when we have had small problems with flights and checking in at Mexico destinations. She has worked tirelessly to ensure my family had the best experiences possible. Lauren your hard work is not unnoticed and is so appreciated. I wish I could pay you back for all your kindness! Thank you for all you do.

Provided by Tammy P Red Deer AB

Wonderful Experience

Working with Lauren feels like I'm planning a getaway with my BFF - she intuitively understands what I'm asking for and knows exactly what to suggest for the perfect trip. Lauren is so knowledgeable and thorough, I trust her advice absolutely. You will never go wrong booking your next adventure or super relaxation spot with Lauren.

Provided by M. R. Alberta

Solo in Bali

I highly recommend booking your next trip through Lauren! I just returned from a solo 3 week trip to Bali and Lauren was absolutely AMAZING from our first conversation in determining the best and safest destination for my first solo trip, to her expertise in selecting my accommodations and excursions. Lauren is on top of everything and is so diligent and committed to her clients. She was in contact with me by fb Messenger throughout my trip. I will continue to book all my travel through Lauren in the future. She is the ultimate Travel Concierge who really cares

Provided by Jenny H Red Deer Alberta