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Audrey Chan

Airdrie, Alberta Travel Agent
An independent agent with KVI Travel in Kelowna, BC, a TL Network affiliate agency
Audrey Chan
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52 Reviews | 100% Recommended

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Audrey Chan

Airdrie, Alberta Travel Agent

An independent agent with KVI Travel in Kelowna, BC, a TL Network affiliate agency

Bilingual Cruise Consultant / Interline Specialist

Hello, my name is Audrey Chan.  I want to introduce myself as your Senior Bilingual travel consultant with KVI travel.

Bonjour, il me fera aussi plaisir de vous servir en francais!

I’m proud to represent this Canadian company and to help you find your perfect vacation.  As an airline employee myself, I refer to my affiliation with KVI as my “fun job”.  I am currently based in Calgary, but I can help you wherever you are.

I decided to work with KVI after using the services of a couple of other interline agencies.  Travel is my passion, and I have been in this business for 28 years.  My absolute favourite is cruising. Now that our children are older, 22 and 19, I have transformed them into Cruise Addicts as well!

I have travelled on many different cruise lines, including Disney (7 times), Royal Caribbean, Carnival, Princess, Celebrity, Azamara, Norwegian and AMA Waterways.    I have been on over 40 cruises to date.

I like helping people with families plan their vacation!  I have travelled extensively with my children since they were 4 weeks old.   If I don't know the answer to your questions, through my connections worldwide at KVI, our many partners and other contacts I have made over the years in the business, I can get you the information you are looking for.

I aim to give you the best value for your dollar, no matter what your budget is.  I have a good network of resources all over the world so save yourself the stress of researching your holiday on your own and let me do the work for you.  You will receive the added benefit of booking with a certified Travel Agency and a level of personal care that you can’t find booking online.  KVI Travel is “Personal, Professional, Quality Service and the best value for your vacation dollar”

I look forward to helping you plan your next dream vacation!  Call or email me today!

Some testimonials from satisfied clients.

Cruise-Girl Travel took a group of 25 to Ephesus
Cruise-Girl Travel took a group of 25 to Ephesus

"Audrey got us a great deal on our 20-day cruise, ensuring we were able to secure side-by-side cabins with our travel companions and receive some unexpected on-board credit. She kept in touch throughout the whole process and provided excellent service. Many thanks!" - Andy April 2019

"Just wanted everyone to know how great it was to find Audrey and have her book my first cruise. She does a wonderful job and answered everyone of my demanding questions. I plan on using her from now on for all of my travel. :)" - Jerry, April 2015


"We have never had a vacation like this in over 30 years together!"
Thank you for your business! I'm sure I will be booking you again on another wonderful vacation!" - Stephen, sailed for the first time in 2013.

 

My Reviews

5 of 7 people found this review helpful

Amazing cruising experience!

Reviewed By Patrick - Canada | Traveled to Alaska ~ USA
She was very helpful, efficient and very patient with us.
I would recommend this agent to my family and friends
Audrey Chan responded:
I'm so happy to see you enjoyed your cruise. I look forward to helping you again in the future.
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4 of 6 people found this review helpful

West Coast Canada USA Family Cruise

Reviewed By ABAZCruiser - Calgary | Traveled to Los Angeles ~ California ~ USA
A good agent, easy to work with. Gets the work done. Some days she does get extra busy but very understandable.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Lorne! I hope your family cruise was great and I look forward to helping you again. Always a pleasure dealing with you.
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5 of 8 people found this review helpful

Where shall we go next!?!?!

Reviewed By FlyAArmy - Fort Worth, Texas | Traveled to Norway ~ Europe
Anyone can call a MegaTravelShoppe ~ Not everyone can enjoy the One on One attention that you receive with Audrey,,, It's nice to know you have someone in your corner, should the need arise... Or someone to tell you "You don't want that room, It's above the Disco" ~ Or just to leave a sweet touch on your departure day ~

She provides great communication ~ Even if she's on a cruise herself!!!

Audrey don't stop being you ~ & ~ don't get so popular that you loose what makes you unique!!!!! ~ Thanks for helping us get our memories.
I would recommend this agent to my family and friends
Audrey Chan responded:
Wow, you made my day with your amazing review. Thank you for trusting me over and over with your vacations.
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4 of 6 people found this review helpful

Awesome cruise once again!

Reviewed By Geneviève - Ottawa, Ontario | Traveled to Caribbean
Looks after every detail and has great insight! Love working with Audrey each time we take a cruise!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for you great review! I look forward to helping you again soon!
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5 of 8 people found this review helpful

Best cruise ever!

Reviewed By Kendra May - Port Coquitlam | Traveled to Caribbean
We loved her, she helped us plan everything down to a t
I would recommend this agent to my family and friends
Audrey Chan responded:
It was a pleasure help you plan your first cruise. I hope there will be more in the future!
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4 of 6 people found this review helpful

We have booked two great cruises with Audrey and h

Reviewed By Karmic - Delta | Traveled to Baltic Sea ~ At Sea ~ At Sea
Audrey is very efficient, reliable and easy to deal with. Whenever we have had a question she responds quickly.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank for your loyalty and I look forward to helping you again in the near future.
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1 of 1 people found this review helpful

Disappointed with Celebrity Cruise

Reviewed By Nickki - Calgary, AB | Traveled to Caribbean
Very good! Looks for the best deal.
I would recommend this agent to my family and friends
Audrey Chan responded:
I was sorry to hear of the issues you had while on your cruise. I will definitely be following up on this on your behalf. Thank you for trusting me with your vacation planning time after time.
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1 of 1 people found this review helpful

Spring Break with entire family

Reviewed By Laney - Harpers Ferry WV | Traveled to Mexico
She’s great. Simple as that
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for much for this wonderful review. I look forward to continuing to help you, and your family, in the future.
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2 of 3 people found this review helpful

Cruise - best way to visit Hawaii for 1st time

Reviewed By areacode514 - Montreal, Quebec | Traveled to Hawaii ~ USA
Always a pleasure to work with Audrey. She helped us book this cruise at the right time, at the right price. Everything was allright!
I would recommend this agent to my family and friends
Audrey Chan responded:
So happy to hear you had a good time! Looking forward to helping you again next time!
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2 of 3 people found this review helpful

Fabulous cruise

Reviewed By Nat - Montreal,Qc | Traveled to Australia & New Zealand
Very helpful and quick to answer any questions
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you! I look forward to working for you again soon!
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2 of 3 people found this review helpful

Very relaxing

Reviewed By Lulu - Delta BC | Traveled to Mexico ~ Mexico
Very efficient. Easy to communicate with and answers questions in a timely manner.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for this nice review. I appreciate your continued support.
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2 of 3 people found this review helpful

Ms

Reviewed By PB - Vanier | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Audrey provided excellent customer service and was attentive to requests for more information or assistance with the bookings. Checked in before and after the trip to ensure it was a success. Would not hesitate to recommend her to family and friends
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for this nice review. I look forward to being of assistance again in the near future.
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2 of 3 people found this review helpful

Mexico paradise resort!!

Reviewed By Kaylee - Calgary, Alberta | Traveled to Cancun ~ Quintana Roo ~ Mexico
Audrey is awesome, and somehow found a way to meet all our "wants and needs" despite a very specific budget.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you! It was a pleasure working with you both!
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3 of 5 people found this review helpful

Great introduction to travelling in Europe.

Reviewed By Mikey - Winnipeg, Mb | Traveled to Europe
Audrey was very knowledgeable and obvious she had done research of what to visit and where to say. She shared the best way to manage your time so you could take full advantage of the vacation. She did follow-up with us to make sure there were no issues. We would definitely use her services again.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for this amazing review. I'm very happy that you enjoyed your first River Cruise and it was amazing to be able to share it with you.
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4 of 7 people found this review helpful

Amazing British Isle cruise with Princess!

Reviewed By Ann - Ottawa, ON | Traveled to Europe
It was great, she is prompt and very capable.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for you booking with me and I look forward to helping you again soon!!!
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3 of 5 people found this review helpful

Dream trip in the Mediterranean

Reviewed By Don - Winnipeg, Manitoba | Traveled to Mediterranean ~ At Sea ~ At Sea
Excellent 5
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you. It was lovely to help you and also travel with you on this amazing trip!
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5 of 9 people found this review helpful

Great trip

Reviewed By Dede - Port Coquitlam, B.C. | Traveled to Caribbean Sea ~ At Sea ~ At Sea
??????????
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your feedback. I hope the question marks mean that you were happy!
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Asian experiences

Reviewed By Linda - Calgary | Traveled to Japan ~ East and Southeast Asia
Very supportive and completed our reservation efficiently
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your positive review. It was a pleasure helping you with this trip.
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Amazing week at sea!

Reviewed By Anne - Ontario | Traveled to Caribbean
Excellent service!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Anne! I look forward to get you cruising again!
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Relaxing Cruise

Reviewed By Paul - Dallas Texas | Traveled to St. Maarten ~ St. Martin ~ Caribbean
Audrey was great to work with. She was always available throughout the day and would help out even when she was at Costco. ??
I would recommend this agent to my family and friends
Audrey Chan responded:
Thanks Paul! Your review made me laugh! Glad to hear you are satisfied with my service!
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Excellent and very sercviceminded crew

Reviewed By Vibeke - Oslo | Traveled to Rio de Janeiro ~ Brazil ~ South America
Excellent
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for the nice review. I hope to have the opportunity to help you again in the near future.
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1 of 2 people found this review helpful

Brilliant vacation!

Reviewed By AndyM - Hampshire, United Kingdom | Traveled to Caribbean
Audrey got us a great deal on our 20-day cruise, ensuring we were able to secure side-by-side cabins with our travel companions and receive some unexpected on-board credit. She kept in touch throughout the whole process and provided excellent service. Many thanks!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for the great feedback. I'm sorry about the issues you had onboard, but so happy it all worked out in the end.
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2 of 4 people found this review helpful

Cruising is wild and wonderful!

Reviewed By Mark - Ottawa, ON | Traveled to Caribbean
Audrey was great. She was always on top of any questions we had. She had great recommendations and knew the destination of our trip to help us plan.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Mark! It was a pleasure arranging your family cruise and I look forward to helping you again in the future!
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1 of 2 people found this review helpful

Great trip!

Reviewed By Travelling grandma. - Airdrie Alberta | Traveled to Maui Island ~ Hawaii ~ USA
Audrey was great to work with. She was very efficient at answering the many questions I had. This was the second trip that she organized for my family. Both were highly enjoyable.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for the great review Rachelle! It was a pleasure helping you plan this family vacation!
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2 of 4 people found this review helpful

4

Reviewed By Bobo - Barrie Ont | Traveled to Caribbean Sea ~ At Sea ~ At Sea
5
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your 5 stars rating! I look forward to helping you again soon!
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4 of 8 people found this review helpful

Celebrating my parents' 65 years

Reviewed By Beth - Ottawa, Ontario, Canada | Traveled to Canada
Audrey is efficient and always seems to be available for questions and concerns
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your kind review. I look forward to helping you again in the near future.
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3 of 6 people found this review helpful

It was good trip.

Reviewed By Samia - Eden Prairie, Minnesota | Traveled to Alaska ~ USA
She helped us to get trip organize and recommended company for excursions.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your good review. I appreciate it and look forward to being of assistance again soon.
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3 of 6 people found this review helpful

Great cruise

Reviewed By Mike - Scottsdale, AZ | Traveled to Cozumel ~ Quintana Roo ~ Mexico
Working with Audrey has been nothing but smooth. She makes the planning so easy!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Mike. Always a pleasure to work with your family!
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4 of 8 people found this review helpful

The cruise of a lifetime

Reviewed By Minoutrem - Airdrie | Traveled to Italy ~ Europe
Amazing friendly service
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your kind review. We look forward to helping you cruise again soon!
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3 of 6 people found this review helpful

Alaska cruise

Reviewed By Lulu - Vancouver | Traveled to Alaska ~ USA
Fast responses, knowledgeable.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your kind review. It was a pleasure being of assistance.
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3 of 6 people found this review helpful

Ireland, Scotland, Norway Holland America

Reviewed By lornekey - Calgary | Traveled to Scotland ~ Europe
Quick response, accurate pricing, exactly what we requested. Audrey is our cruise go to lady .
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your loyal support. Your business and referrals are very much appreciated.
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0 of 1 people found this review helpful

Our First Cruise, but not our last.

Reviewed By Lynn - Ottawa, Ontario | Traveled to Jamaica ~ Caribbean
We were hesitant to do a cruise due to size and so many people. We were pleasantly surprised and truly enjoyed the shows, the stop overs, and the amazing excursions that Audrey organized for us. She also gave special attention to our dining and entertainment experiences. It was a very happy and memorable experience.
I would recommend this agent to my family and friends
Audrey Chan responded:
It was a pleasure sharing this first cruise experience with you and I look forward to helping plan more of your vacations in the future.
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0 of 1 people found this review helpful

best trip

Reviewed By sarah - vancouver | Traveled to China ~ East and Southeast Asia
Audrey is so professional, so easy to work with. very knowledgeable too.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Sarah! I'm so happy this trip worked out for you! Until next time, have a great day!
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1 of 3 people found this review helpful

fantastic cruises

Reviewed By Moni - Vancouver, Canada | Traveled to Florida ~ USA
Polite , efficient
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Monika! Always a pleasure to work with you.
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1 of 3 people found this review helpful

Awesome cruise!

Reviewed By Mel & Trevor - Winnipeg, MB | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Thanks for finding us an amazing deal on our cruise, Audrey! It was exactly what we needed and everything worked out great especially because we knew what to expect since you answered so many of our questions before the trip.
I would recommend this agent to my family and friends
Audrey Chan responded:
It was a pleasure assisting you for this cruise and I'm glad to see you all had a great time!
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1 of 3 people found this review helpful

Best 2 week cruise

Reviewed By Darquise - Ottawa On Canada | Traveled to St. Maarten ~ St. Martin ~ Caribbean
Audrey is always ready to help. This girl knows her stuff. I recommend her 150%.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for your continued loyalty. Always a pleasure helping you!
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1 of 3 people found this review helpful

Fun cruise with kids.

Reviewed By Snelgrove family - Pitt Meadows, BC | Traveled to Honduras ~ Central America
Great experience, very prompt in return our messages and answering our questions.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for this great review! I look forward to helping you again for your next vacation!
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1 of 3 people found this review helpful

Great Cruise!!!

Reviewed By DC - Riverview, NB | Traveled to Mediterranean ~ At Sea ~ At Sea
Very knowledgeable, helpful and friendly. Trust her judgment 100%.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for trusting me once again. So pleased to hear you had a great cruise!!!
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3 of 7 people found this review helpful

One of the best trips we have ever taken.

Reviewed By Rick - Calgary | Traveled to Budapest ~ Hungary ~ Europe
We couldn’t have asked for a better agent than Audrey. She was professional, so very kind and efficient. She did everything she could to make sure we were well taken care of. Thank you Audrey!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for this amazing review. I thank you for your loyalty and I look forward to helping you again!
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2 of 5 people found this review helpful

Top -Notch Service From a First Class Agent

Reviewed By tol737 - Toronto, ON | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Audrey has helped me book many cruises, and always goes above and beyond the ordinary in order to tailor the booking to my particular requirements. Her amazing service and attention to detail has always been appreciated!
I would recommend this agent to my family and friends
Audrey Chan responded:
Dear Tol737 Always a pleasure to work with you. I thank you for your loyalty.
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2 of 5 people found this review helpful

We have booked two great cruises with Audrey and h

Reviewed By Karmic - Delta | Traveled to Baltic Sea ~ At Sea ~ At Sea
Audrey is very efficient, reliable and easy to deal with. Whenever we have had a question she responds quickly.
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you for the positive feedback. It is always a pleasure to assist my friends and old colleagues to plan their dream cruise.
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16 of 33 people found this review helpful

hooked me up with 8 others flying in from PortugaL

Reviewed By Eddy - Toronto Canada | Traveled to
Her careful attention to detail and her understanding of the trade made my first cruise a smooth and enjoyable experience. I booked very late and was travelling alone to join family and friends who had already booked. Her follow up and guidance throughout the process even helped me guide my family in certain ways that their European agent had not advised. It was an excellent first cruise and will be in using her again.
I would recommend this agent to my family and friends
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0 of 2 people found this review helpful

First Cruise, good experience

Reviewed By Carolyn - Calgary | Traveled to New Orleans ~ Louisiana ~ USA
Great!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you Carolyn. I look forward to helping you again in the near future.
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0 of 2 people found this review helpful

The best!

Reviewed By Amy - Halifax Ns | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Fantastic as always! She is always so quick to respond and give you her honest opinion. I always recommend her to all of my coworkers
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for this great review. I appreciate your loyalty and referrals!
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6 of 14 people found this review helpful

Excellent Travel Agent

Reviewed By Nick - Edmonton, Alberta | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Professional and extremely knowledgeable especially with regard to the cruise industry. All enquiries and requests were resolved very quickly. Nothing but positives.

And a great cruise too!
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much! I look forward to working with you again in the near future!
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4 of 11 people found this review helpful

The best cruise of our lives!

Reviewed By DT - vancouver, bc | Traveled to Bahamas ~ Caribbean
I always enjoy working with Audrey as she is very responsible, reliable, and efficient agent to work with. Audrey is always prompt with her replies. All my friends whom I have made referrals to Audrey have appreciated her as much as I have!

I will definitely have no hesitation in doing more referrals to Audrey should any of my friends require any Cruise Bookings.

She is one agent which we can remain loyal to forever. Thank you for all you do for us Audrey! :)
I would recommend this agent to my family and friends
Audrey Chan responded:
Thank you so much for the kind review! It means a lot coming from you.
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13 of 29 people found this review helpful

She's simply the best

Reviewed By Sunny - Vancouver | Traveled to South Africa ~ Africa
I have worked with Audrey on a professional basis, so knew how caring she is to her customers. Since retiring, I have booked a number of cruises with her, to the Dalmatian Coast, South America, Alaska and now Central America. Everything has been perfectly handled.... you won't find a better cruise agent!
I would recommend this agent to my family and friends
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12 of 30 people found this review helpful

The best AGENT there is

Reviewed By Rocky - Lake George, Colorado | Traveled to
This is the first time I have booked a cruise thru Audrey BUT will not be my last. She went over and above with setting up the shore excursions with a very personalized touch. We were definitely spoiled with all the attention. She kept in constant contact with us thru e-mail just prior to sailing and even was able to help me out with my brothers cruise when there was a problem with a gift I wanted sent to him and his wife. She surprised us on several stops for excursions and even arranged two private events, one was a whale watching and another a photo tour. Even prior to our cruise when we had concerns she researched our questions and answered them to our satisfaction - this was while she was on vacation. She is a 24/7 agent. If all travel agencies could clone her we ALL would have excellent service. Thanks again, Ron and Anke
I would recommend this agent to my family and friends
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12 of 33 people found this review helpful

Planned a Cruise

Reviewed By Marie - Calgary | Traveled to
I have dealt with Audrey a few times to book a cruise. She is absolutely amazing at getting you exactly what you need. She managed to find me the best deal and also went out of her way to help me find some other items I was interested in. She was so friendly and allowed me to ask a ton of questions. I know I have recommend her to my kids and most certainly will use her again,
I would recommend this agent to my family and friends
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10 of 29 people found this review helpful

Quick responses and made things simple

Reviewed By Amy - Halifax | Traveled to
Audrey was fantastic, we told her what we were looking for in a cruise with our budget and she came up with some great options for us. She was always quick to respond to her emails. Highly recommend booking through her and will be recommending Audrey to my friends and co workers! :)
I would recommend this agent to my family and friends
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12 of 35 people found this review helpful

Best experiance ever

Reviewed By Happy Cruisers - Ottawa, Ontario Canada | Traveled to
This was the 2nd cruise and we have booked both through Audrey. Our Daughter also booked their Honeymoon Cruise through Audrey and are only a couple of weeks from departing on their 2nd cruise (again with Audrey. Not only were all the details and arrangement for the cruise set up with Audrey but nearly all our Shore Excursions! The shore excursions arranged by Audrey are far superior the "On-board Excursions" were more expensive poorly managed and very crowded! Audrey's excursions were small groups verging on private professionally operated by amasing guides. I could go on & on but both my wife & I were reluctant 1st time cruisers and are now hard core 'whens our next cruise' fans. You can not go wrong with Audrey and KVI. "Just do it" !
I would recommend this agent to my family and friends
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7 of 27 people found this review helpful

Audrey really cares

Reviewed By Lydele - Vancouver | Traveled to
Audrey was an amazing help in planning our wonderful river cruise. Her response time was superb and she seemed to really care that we had a fantastic holiday. You couldn't ask for more; she was efficient, knowledgable, helpful and caring. We have been on many cruises but we will only use Audrey for all future voyages. She's simply outstanding.
I would recommend this agent to my family and friends
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