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Rick MacSwain

Edmonton, Alberta Travel Agent
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Rick MacSwain

Rick MacSwain

Edmonton, Alberta Travel Agent
Network Travel Ltd., a TL Network affiliate agency
Years of Experience: 25+
12 Reviews | 100% Recommended
If you see the text box to the right do not fill it in
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Group Specialists and Customized Experiences

At 15 I started a small house painting venture with my school friend and we suddenly became overwhelmed with the amount of opportunities. As a result we each paid cash for our first car 1 month before we could legally drive. This small venture built the ground work for what was to become the foundation for my future. Hard work, determination, positivity, a no matter what attitude, networking, sales, customer service and above all the determination to succeed and overcome any obstacle.

In 1987 I partnered and opened a travel office in some sub-divided space I had in the video store I owned. I soon understood that my new business partner in travel wasn’t as eager to succeed and after 6 months I inherited the business. Luckily, I had hired a fantastic manager and we began to grow with my role being business development and marketing. In 1989 our small office was awarded as the top producing independent travel agency in Northern Alberta and Northwest Territories for Canadian Holidays.

In 1992 I merged with another small independent travel agency and we later joined the UNIGLOBE Travel franchise.In 1998 I divested my interests in the travel business and returned to school. I attended the Northern Alberta Institute of Technology for two years and completed the Computer Systems Technology program.

In 2000 I returned to the travel industry as a partner with UNIGLOBE Geo Travel. In addition to many achievements and accolades, in 2016 our team was awarded as the highest volume agency within the UNIGLOBE travel franchise world.

As we navigate our way through Covid-19, I'm eager to begin the next phase of my career journey as the founder of a new start-up company called Network Travel. My priority is our team, thus ensuring our customers receive the highest level of service with integrity. With this business model, success will follow.   

My career has taught me many things that I live by:

  • Lead by example and respect is always earned
  • Love what you do and success will follow
  • Integrity is not just a word on a company mission statement
  • Work should include FUN and not a place of drudgery
  • Customers are not always right
  • The best way to predict the future is to create it
  • Most importantly: Family always comes first

Testimonials I've Received!

Santorini, Greece
Santorini, Greece

Rick has been an absolute breath of fresh air for our company. He designed and escorted a customized program for our out of country conference in Europe. Our membership still talks about how well the program was executed. Shelia M

We've been working with Rick for many years and appreciate his honesty and judgement. Rick creates our employee incentive group and the launch is always the highlight at our AGM. Ron B

Our dream destination wedding was something we brought to Rick and his team, not knowing if it was even possible. We were absolutely thrilled; getting married on the Serengeti was no easy feat and every detail was perfectly taken care of. Fantastic Job!  Sarah & Jim 

CERTIFICATES & AWARDS

Book with Confidence
African Travel University
African Travel's Destination Masterclass

My Travel Stories

Lifestyle Experience in Santorini Greece
Memory Makers

Mexico Getaway - Amazing Resort, Beach & Golf

A Lifestyle Experience - The Iberostar Selection Playa Mita just North of Puerto Vallarta, has one of the most beautiful roof top terraces overlooking the Pacific Ocean. The unforgettable sunsets from the terrace bar is what makes this resort so unique. 

The Iberostar Selection Playa Mita is one of our favorites with amazing service, excellent food... Read more from my Mexico Getaway - Amazing Resort, Beach & Golf story.

My Reviews

Rating: 5 12 Reviews | 100% Recommended

Superb experience start to finish

Reviewed By FT - Montreal, Quebec | Traveled to Mexico
I found him thoroughly professional and a pleasure to work with.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Hope to see you again soon. Thank you so much for your support!
2 of 2 people found this review helpful
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Paris, River Cruise and the Riviera!

Reviewed By Darren - Spruce Grove | Traveled to France ~ Europe
Rick is very friendly, great with people and approachable. He looks into all suggestions for trips and tours and provides great options to improve client experiences. Rick provides professional travel services and exceptional tours. Will definitely utilize Rick's services again in the future.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much, I really appreciate you taking the time to write a review. Your business and support is very much appreciated. All the best, Rick
2 of 3 people found this review helpful
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France at its finest

Reviewed By Jude - Spruce Grove, Alberta | Traveled to Paris ~ France ~ Europe
Very thorough, knowledgeable, approachable and kept us fully apprised of all relevant information well in advance of our trip. Rick worked very hard with vendors to get the best pricing for our luxe trip and was very easy to deal with. We have already booked another trip with Rick which is a testament to his excellent service and work!
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much Jude. It's a pleasure working with you and we truly appreciate your business.
1 of 1 people found this review helpful
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Mexico Family Vacation

Reviewed By Sue - Calgary | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
Rick is awesome, very organized, knowledgeable, reply’s to emails very promptly.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thank you so much!
1 of 1 people found this review helpful
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All our trips using Rick have been top quality !

Reviewed By Lesley - Edmonton, Alberta | Traveled to Mexico
Professional and any problems which may arise whether minor, dealt with promptly, efficiently and to our complete satisfaction.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much! Your support is so appreciated!
1 of 1 people found this review helpful
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Golf trip extraordinaire!

Reviewed By Melly S - Edmonton, AB | Traveled to Mesquite ~ Nevada ~ USA
Working with Rick is always a great experience. Every detail is considered and taken care of.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thank you for your support!
1 of 1 people found this review helpful
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Above and Beyond expectations

Reviewed By Don - Sherwood Park Alberta | Traveled to France ~ Europe
Enjoyed many trips with Rick. Always first class service and attention to details.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much!
1 of 1 people found this review helpful
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Our experience

Reviewed By Ruth - Ardrossan | Traveled to Mediterranean ~ At Sea ~ At Sea
A pleasure to work with, professional, knows his industry, soooo much fun to travel with!
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much for your support. Looking forward to future adventures.
1 of 1 people found this review helpful
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One of the best vacations I've had!

Reviewed By Donna - Morinville, AB | Traveled to Riviera Nayarit ~ Mexico ~ Mexico
Rick went above and beyond to ensure my trip was the absolute best it could be. From coordinating the trip itinerary in it's planning stages to following through as an escort for the group, he stayed on top of each step of the trip and confirmed travelers were comfortable and had no concerns. If any of us did encounter difficulties he was able to address them or find a resolution that best suited each travelers specific needs. It was an absolute pleasure work with him in planning the trip and to travel with him. His sense of humour and love of fun added to the great memories I brought home with me.
I would recommend this agent to my family and friends
Rick MacSwain responded:
I'm extremely happy you enjoyed your experience. Thank you for your kind works and support. Looking forward to seeing you again soon. All the best!
2 of 3 people found this review helpful
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absolute bucket list trip

Reviewed By Scott - Edmonton | Traveled to Croatia ~ Europe
Rick and his team have been a pleasure to deal with given the uncertainty of the travel market during the pandemic in planning our African Safari.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thank you Scott. We look forward to the end of the pandemic so we can get our plans in place. Working with you has been an excellent experience. Your support is so appreciated. Thank you!
1 of 1 people found this review helpful
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Customer Service & Support at its Finest!

Reviewed By Adrian - Edmonton | Traveled to San Francisco ~ California ~ USA
I have worked with Rick on multiple occasions, but one experience stands out from the rest. Rick led the development and execution of a large 100+ corporate group from Edmonton to the US. Detailed planning and support was readily available by Rick and his team and Rick's customer service through the whole experience - especially on the ground - was nothing short of exemplary. He made our experience smooth and seamless with creative suggestions and ideas throughout. From meetings & events, leisure and/or business travel - whether it's big or small - Rick's got you covered!
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thank you so much for your review Adrian, your support is truly appreciated. We are looking forward to be working with you again soon. All the best to you and your team!
2 of 3 people found this review helpful
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Above & Beyond our Expectations.

Reviewed By Don - Sherwood Park, Alberta | Traveled to France ~ Europe
We have enjoyed many trips and unique experiences with Rick. Always first class and attention to details.
I would recommend this agent to my family and friends
Rick MacSwain responded:
Thanks so much for your support. Looking forward to more experiences. All the best!
1 of 3 people found this review helpful
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Customer Testimonials

Conference Group to Europe

Rick was simply amazing! Our group required a lot of organizing with many moving parts that combined hotel stays, transfers, tours, meetings, a Med cruise and speciality restaurants. Every detail was coordinated our group to Europe was one of our best experiences. Fantastic experience and we would highly recommend Rick for any group.

Provided by Jim B Edmonton Alberta

Family Group Vacation

Rick is awesome, very organized, knowledgeable, reply’s to emails very promptly.

Provided by Sarah E Calgary Alberta

Golf Trip Extraordinaire!

Working with Rick is always a great experience. Every detail is considered and taken care of.

Provided by Melly S Edmonton Alberta