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Vivian Warren

Lindsay, Ontario Travel Agent
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Vivian Warren

Vivian Warren

Lindsay, Ontario Travel Agent
If you see the text box to the right do not fill it in

Cruise Counsellor, Cruise Holidays of Lindsay

I was fortunate to grow up with a father who loved to travel, believing strongly in the life enrichment it brings. His family was scattered throughout England and we often travelled there via ocean liner. A honeymoon voyage clinched my love affair with cruising and, today, I am passionately and tirelessly dedicated to the “craft of cruising” – constantly attending webinars, training seminars and conferences so that I can match my clients’ priorities, personalities and preferences with the cruise line, ship and stateroom that best fits them.

I have a reputation for being overly thorough. I admit, I agonize over the smallest details, but I couldn’t sleep at night thinking I’d left a stone unturned when planning a client’s vacation experience. On a recent cruise I escorted, I was referred to as a mother hen. There’s probably more truth to that than I care to admit, but my clients definitely know I care about them.

To date, I’ve taken 23 voyages on 15 different cruise lines – while visiting the Caribbean, Mediterranean, Alaska, Bahamas, Bermuda, South America, Antarctica, France, Germany, Canada, New England and Hawaii. I’ve experienced both the intimacy of small-ship cruising and the exhilaration of sailing on the largest ship at sea (all in the same year).  The valuable insights I’ve gained – coupled with my well-known attention to detail – enable me to create life-enriching (and anxiety-free) vacations for my clients.

I should add that I’m continually pushing my boundaries. Among the improbable experiences I’ve joyfully conquered while travelling: ziplining, white-water rafting, Jet Skiing, crewing an America’s Cup yacht and snorkelling (I’m afraid of fish!).  Where does your sense of adventure take you? What boundary-pushing experiences are on your bucket list? I can’t wait to put my worldwide connections, insider knowledge and down-to-the-last-detail planning skills to work for you.

Vivian Warren

CERTIFICATES & AWARDS

Cruise Counsellor of the Year 2007, 2009-2015
"Knock Your Socks Off" Outstanding Service 2008
Master Cruise Counsellor (CLIA)
Luxury Cruise Specialist (CLIA)
Honours Bachelor of Arts in English & History

My Reviews

Rating: 5 9 Reviews

Great Experiences with Cruise Holidays

Reviewed By Wilson - Lindsay | Traveled to Bermuda ~ Caribbean
We have been working with Cruise Holidays since our first cruise (honeymoon) in 2010. Vivian has been wonderful to work with and after 9 cruises with 3 different cruise lines, we've come to trust all her recommendations.
Vivian has taken the time to get to know us and understands well our expectations on a cruise as well as what type of cruise we enjoy best. She has provided excellent & thorough communication to us right from booking through to our return. We would gladly recommend Cruise Holidays and Vivian to anyone who expresses interest in cruising. Thanks Vivian!
I would recommend this agent to my family and friends
Vivian Warren responded:
Thanks Pam and Mike! It continues to be a pleasure working with you both! Your own attention to detail in feedback of cruise travel over the years has given me a significant advantage when it comes to my recommendations to you and to others, and I appreciate that, just as I appreciate you taking the time to provide this review. Until the next time! Vivian
11 of 24 people found this review helpful
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Fantastic Mediterranean cruise

Reviewed By Ellie - Cobourg | Traveled to Mediterranean ~ At Sea ~ At Sea
Vivian is the best travel agent we have ever worked with. She is thorough, patient and the most organized person I have ever met. We have been her client for years and still use her services even though we have moved to a new town. Vivian always makes herself available when we need her and looks after our best interests. Our last Mediterranean cruise was by far the best experience we have ever had and Vivian looked after all the details including numerous private transfers. She's the best!

I would recommend this agent to my family and friends
Vivian Warren responded:
Thanks for taking the time to write about our travel history together! I have always enjoyed working with you and look forward to the opportunities to come!
9 of 22 people found this review helpful
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Vivian made the trip!

Reviewed By Janice - Toronto, Ontario | Traveled to Mediterranean Sea ~ At Sea ~ At Sea
When we were in a jam, Vivian was there to fix it quickly, smoothly and professionally. Vivian helped us navigate the cruise website, booked our excursions, drink and internet package. Vivian even spotted asked someone in our group if she meant to book her excursion in Italian!!! No! And she fixed it for English. Vivian was reassuring and got the job done! Vivian called us before we left for our cruise to wish us bon voyage and if there was anything last minute she could help with and when we returned she asked how our trip was. If you want a personalized service, Vivian is the one! I highly recommend her.
I would recommend this agent to my family and friends
Vivian Warren responded:
Thank you Janice and Jim! It truly was a pleasure working with you! Thank you for taking the time to put your thoughts into feedback you shared with me in our post-cruise call, and in your kind comments for this review. I look forward to working with you again some day. Kind regards, Vivian
8 of 21 people found this review helpful
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We enjoy working with Vivien as she makes it so easy for us.

Reviewed By Gary&Amina - Sunderland. Ontario | Traveled to
The luckiest day for us is when we first met Vivien. We had travelled extensively and over the years had worked with several travel agents, but never any one of this calibre. Vivien was simply amazing in so many ways. Positive, energetic, with an expert knowledge of her field. She covered every detail and option in a pleasant, patient and professional manner. No question was too trivial for her, and she sorted through a myriad of information to help us select the right choices for us, She helped us get good pricing on our cruises and trips, and explained our options at every turn. She also shared her personal experience with us and told us first hand about what not to miss while we had the chance, In a nut shell she has enriched our travel experiences for us. We have found her to be totally honest and reliable at every turn, and trust her completely to suggest the best way for us to do things. We recently included another two couples in planning our cruise for this year. They were both blown away with Vivien's knowledge, helpfulness and professional manner Although both couples are very experienced travellers they said they could not quite believe how attentive she was to detail and how pleasant she was to work with. She also gave the impression that we were her only clients as we had her full attention for as long as we needed her. I was so proud of her. We are highly confident that once you work with Vivien you will settle for nothing less in future.
I would recommend this agent to my family and friends
13 of 33 people found this review helpful
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Agent extraordinaire

Reviewed By Tex @ Catherine - Stouffville, Ontario | Traveled to
For over 5 years we have had the good fortune to have Vivian serve as our travel agent for a number of trips all over the world. On each occasion she was always helpful, informative and assisted in the planning stage above and beyond our expectations. She never leaves any loose ends undone. She is always interested in following up after each trip to see how things worked out. On the rare occasion when something was not quite right, she would step in without hesitation to resolve the problem with tour companies or cruise lines etc. We look forward to booking many more trips in the future with Vivian's capable assistance. Tex & Catherine
I would recommend this agent to my family and friends
13 of 34 people found this review helpful
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An agent who 'really gets' Customer Service

Reviewed By Ceri - Oakville, ON | Traveled to
Vivian is a very experienced, knowledgeable, dedicated and passionate agent who really gets “customer services”. Working with Vivian has been a real pleasure, for the second time. Vivian came highly recommend to me last year by my in-laws who continue to rely on her expertise. In a nutshell, Vivian is “amazing” and her knowledge and customer service is “top drawer”. Vivian helped me weed through the mire of deciding whether to “cruise with my mother” versus “bus tour with my daughter” without my mother. In the end, the bus tour won the day over. No detail was left unfinished and all my questions were researched with fulsome answers provided - the pros and cons, and also Vivian’s personal perspective/experience honestly shared- added value which I very much appreciated. The trip was a huge success with amazing experiences and memories that I will treasure for a lifetime. More recently, planning a cruise with my mom fairly “last minute”, I knew my time was extremely limited for research and planning so I just sent an email to Vivian with travel date availability and asked her for her thoughts – and it’s been “smooth sailing” ever since. As was the case last year, I’ve relied heavily on Vivian’s perspective as I look to offer my 88 year old mom the best opportunity/options possible, considering good value for money, of course. Both my mom and I have been impressed by Vivian’s responsiveness, her commitment to providing the best information for good decision-making and generally the sense of confidence in the decisions made. Vivian is extremely thoughtful, honest and thorough in her responses to questions and goes above and beyond. She offers to help in any way possible. As someone who works in an environment that promotes/expects high quality on our journey to excellence, I wanted to recognize Vivian’s commitment to excellence.
I would recommend this agent to my family and friends
10 of 28 people found this review helpful
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Awesome help for first time cruisers!

Reviewed By Matt and Sara - Lindsay, ON | Traveled to
We recently went on our first cruise and Vivian helped us organize everything to make it a smooth travel plan. We booked last minute so there wasn't much time to plan and prepare. We were so thankful to have Vivian's knowledge and expertise to guide us through the do's and don'ts of a cruise holiday. We had a great trip and loved our excursions! We will definitely use Cruise Holidays and Vivian next time we travel - thanks for helping these first timers!
I would recommend this agent to my family and friends
10 of 29 people found this review helpful
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Meticulous support. Attention to every need??

Reviewed By TheFFTallGuy - Fenelon Falls ON | Traveled to
Vivian has been instrumental in helping us with a number of our travel plans over the last five years. My wife and I are extensive travellers and asked Vivian to help us with a Prague/Danube River cruise package 5 years ago. That we t so easily that we decided to join her and a small group on an Antarctica cruise trip in Jan 2014, along with doing Buenos Aires and Iguzu Falls in Argentina. Though we plan many of our own travel plans, we now enjoy the convenience of having Vivian do some of our travel planning legwork. So now we have Vivian working on finalizing our 2016 Galapogos/Peru exploration trip. Deposit is in???? Rest assured that we will continue exploiting her talent and have recommended her to friends. They now are also hooked on using Vivian.
I would recommend this agent to my family and friends
10 of 29 people found this review helpful
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Everything you need in a travel agent

Reviewed By Kmac - Coboconk ont | Traveled to
We have dealt with Vivian over the last 5 or 6 yrs. Vivian has made us feel that we were her most important customers! She is very knowledgeable , informative and willing to research all details we require .She is very precise in making our arrangements and always available to discuss the smallest of issues. She is definitely customer focused. When we have needed assistance in sorting out a problem she jumps in both feet to call anyone anywhere to resolve our issue .None better, definitely a 5! Kerry and Valerie
I would recommend this agent to my family and friends
9 of 27 people found this review helpful
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