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Shelley Torguson

Edmonton, Alberta Travel Agent
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Shelley Torguson

Shelley Torguson

Edmonton, Alberta Travel Agent
Travel VIP, a TL Network affiliate agency
30 Reviews | 100% Recommended
If you see the text box to the right do not fill it in
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Travel Consultant

Swimming with Turtles in Hawaii!
Swimming with Turtles in Hawaii!

Following my love to travel led me to become a travel agent in 2015. Since becoming an agent I have enjoyed spreading my love and knowledge of travel to my clients - giving each client a personalized service at no extra charge. 

I have been fortunate to find myself on vacation on beaches in Cuba, Mexico and Jamaica as well as aboard 3 cruise ships in the Caribbean. Disneyland and Walt Disney World are personal favorites and I have been to both numerous times. Who doesn't love a quick getaway to Vegas? A girls trip to New York City? Or to the beautiful islands of Hawaii? 

I work with my clients to achieve their desired vacation dreams.

Where can I take you?

 

My Reviews

Rating: 5 30 Reviews | 100% Recommended

Vantastic Mexico trip

Reviewed By Sun worshipper - Red Deer Alberta Canada | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Great, answered all of our questions and very friendly
I would recommend this agent to my family and friends
10 of 15 people found this review helpful
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Vegas Getaway

Reviewed By Colin - Rocky Mountain house | Traveled to Las Vegas ~ Nevada ~ USA
Everything was prepared for us and at a great price!
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you for your review! Look forward to working with you in the future!
9 of 14 people found this review helpful
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I will always book through Shelly

Reviewed By Groot - Leduc AB | Traveled to Disneyland ~ California ~ USA
So glad we booked though Shelly! She got the best price for our dream vacation. She was knowledgeable and patient with my many questions. I couldn’t be happier and wouldn’t hesitate to book through Shelly. Can’t wait for our next booking!!!
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you so much for your review! I can't wait to help you plan your next getaway!
9 of 15 people found this review helpful
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The Fun Never Stopped!

Reviewed By Heidi - Edmonton | Traveled to Walt Disney World ~ Florida ~ USA
Shelley was great to work with and very knowledgeable about Disney World. I had never been before and she had so many invaluable tips to share.
I would recommend this agent to my family and friends
9 of 15 people found this review helpful
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Made the best of a bad hotel

Reviewed By MelanieBC - Victoria, BC | Traveled to Varadero ~ Cuba ~ Caribbean
Super responsive and knowledgeable. Does her best to understand what I want and can afford and should expect. Appreciate all her research and quick replies.
I would recommend this agent to my family and friends
7 of 12 people found this review helpful
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Awesome time!

Reviewed By Ktallman - Alberta, Canada | Traveled to Las Vegas ~ Nevada ~ USA
She made everything easy! I didn’t have to lift a finger.
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you for your review! Look forward to working with you in the future!
6 of 12 people found this review helpful
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Above and Beyond

Reviewed By Andy V - Edmonton, AB | Traveled to
Shelley made our honeymoon trip absolutely amazing. My wife is usually worried about where to go and what to see and doesn't want to miss anything. Shelley was in constant communication even during our trip. Any questions we had were always answered and she was always providing us with any updates with our vacation. She goes above and beyond and does her job beyond all the expectation , an absolute amazing travel agent to work with.
I would recommend this agent to my family and friends
17 of 37 people found this review helpful
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First visit to Disneyland

Reviewed By Jimmy L - Edmonton Alberta | Traveled to Disneyland ~ California ~ USA
Shelley was very knowledgeable and provided some great trip ideas of things to do while on our trip. She was also very accommodating with some of the more difficult requests that we had
I would recommend this agent to my family and friends
14 of 32 people found this review helpful
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Disney world stress free..

Reviewed By Mebbs - Sherwood Park, Alberta | Traveled to Orlando ~ Florida ~ USA
Our experience working with Shelley was incredible, she came up with the perfect vacation for us. She listened and heard our choices, and made them a reality, right down to a perfect pool view room. She came up with recommendations to accommodate our nutritional requirements and up to date sites where we could explore and make choices before travelling. She is extremely knowledgeable and was able to answer all our questions before, during and after our trip. What really set her apart was when we experienced some issues with a flight cancellation. Shelley took away all the stress regarding contacting the airline and after many calls had negotiated compensation for us. She went above and beyond our expectations.
We highly recommend her to anyone who is planning a vacation and wants it to be as stress free as possible, she certainly did this for us!
We will definitely be contacting her again for our next vacation!
Thank you for a wonderful experience..
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you so much for the kind review!
16 of 36 people found this review helpful
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Grand Oasis Cancun

Reviewed By Cindy - Edmonton, Alberta | Traveled to Cancun ~ Quintana Roo ~ Mexico
Shelley was amazing and so helpful. Made herself available and promptly answered any of my questions!
Already been thinking about the next vacation I’ll be booking through her!
Thanks Shelley!
I would recommend this agent to my family and friends
10 of 25 people found this review helpful
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Best Hunnymoon I Could Dream Of!

Reviewed By Impressed - Edmonton, Alberta | Traveled to St. Lucia ~ Caribbean
My husband and I had the best trip booking through Shelly! It was the best hunnymoon I could ever imagine. Shelly went above and beyond to make sure it went smoothly and was a trip we would never forget!
We will definately be using her services in the future, and would highly recommend her to anyone booking a trip!
I would recommend this agent to my family and friends
14 of 33 people found this review helpful
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Awesome destination

Reviewed By McIsaac - Bruderheim, Alberta | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
She’s awesome, if you have any concerns or questions she’s very prompt to provide answers.
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you for your review! I look forward to working with you in the future :)
11 of 27 people found this review helpful
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Best Disney Vacation Ever!

Reviewed By Cheryl - Edmonton, AB | Traveled to Anaheim ~ California ~ USA
Shelley was super helpful, answering even the most mundane questions, and used her experience to provide us with as many services/amenities during our vacation. She went above and beyond with her recommendations and was very knowledgeable in everything Disney!
I would recommend this agent to my family and friends
11 of 28 people found this review helpful
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Everything was awesome

Reviewed By Marsh - Las Vegas | Traveled to
I have never used a travel agent before and came into contact with Shelley. I told here where we wanted to go and the time frame we were looking at plus wanted the best deal. Shelley started her work and sent me emails with what she had found for us. It was better deal than the couple we were going with at the same hotel plus on the same flight. We stayed at New York New York the other couple had a SPA package that we went with and we had a regular king size room it was better room than the upgrade. There were no problems with any reservations that was made for us and was very very easy to book with shelly. I will be using her again great customer service plus follow up before and after the trip
I would recommend this agent to my family and friends
15 of 36 people found this review helpful
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Can't wait till next trip!

Reviewed By Rosco - Edmonton,Alberta | Traveled to Riviera Maya ~ Quintana Roo ~ Mexico
We had a great experience with Shelly, from start to finish, she provided us key information, do's and don'ts, coupon for parking, kept us updated whole time, made arrangement with our friends we were traveling with to be in same area of resort, advised of some excursions to do, followed up with us on our return, is helping with a bad experience with a transport company. Excellent!
I would recommend this agent to my family and friends
11 of 29 people found this review helpful
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The BEST travel agent out there! AMAZING!

Reviewed By Tiffany - Edmonton, Alberta | Traveled to Walt Disney World ~ Florida ~ USA
Shelley was AMAZING! She took care of everything for our trip and followed up with us frequently. She was always available when we had questions, and was VERY well versed with Disney vacations. She gave us tips and tricks to make our adventure more enjoyable and certainly went out of her way to ensure that nothing and twrong with our first, last minute trip to see Mickey!
I would recommend this agent to my family and friends
12 of 31 people found this review helpful
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Fantastic service

Reviewed By StephB - Edmonton, AB | Traveled to Manzanillo ~ Colima ~ Mexico
Having previously made our own travel arrangements before, it leaves me wondering why I did not take advantage of a travel agent before. Shelley was friendly and professional - prompted me for the information she needed and readily answered questions we asked. She took the information we provided and gave us options and then helped us tailor our trip to meet our needs. We were so thankful and grateful for her assistance.
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you for the kind review! I look forward into helping you and your family have more memories!
9 of 27 people found this review helpful
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Trip of a lifetime!

Reviewed By Jenn - Edmonton, AB | Traveled to Disneyland ~ California ~ USA
She made it so easy. We didn’t have to do anything!
I would recommend this agent to my family and friends
10 of 29 people found this review helpful
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Awesome trip!

Reviewed By Dani - Edmonton Alberta | Traveled to Mexico ~ Mexico
She was great! we took my mom who was in a wheelchair and she took extra time to make sure everything would be good for her, thanks!!!
I would recommend this agent to my family and friends
Shelley Torguson responded:
Thank you for the review Danielle I look forward to assisting you in the future! :)
6 of 21 people found this review helpful
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Great Vacation!

Reviewed By RockyTop - Jarvie, Alberta | Traveled to Mexico ~ Mexico
It was such a pleasure to work with Shelley! She is knows her stuff! If there was ever a question she was right in it to answer it. Our travels took us to a new destination for us. She made it effortless so we could just relax and enjoy our holiday. I will defiantly be using her services again for future trips! Thank You again Shelley!!!
I would recommend this agent to my family and friends
11 of 31 people found this review helpful
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Wonderful at her job

Reviewed By Bri - Edmonton | Traveled to
Shelley's knowledge and timely responses made booking a trip easier than imaginable. Her responses are Educated and fast. She goes above and beyond and makes you feel respected and listened to. Even after a trip I booked had to be cancelled, she still helps me with questions I may have regarding my credit. She does not have to do this, as my credit now lies with the airline but always answers immediately and most importantly is always kind. I will always go to Shelley for any travel needs, and I highly recommend her to everyone looking for help with their travels. If you're tired of dealing with crabby, ill-informed Airlines, you will not be disappointed by letting Shelley help you with your bookings. I can guarantee that. Thanks!
I would recommend this agent to my family and friends
15 of 39 people found this review helpful
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She made it so easy!

Reviewed By R - Edmonton, AB | Traveled to
Shelley made booking my trip so easy! Despite having to make changes several times, because of my plans changing, Shelley was there to do it all. The best part was there was NO FEE for booking through Shelley. At first I was leery using a travel agent thinking that there would be hidden costs to my vacation. But actually it would have been the same price if I booked myself but without the aggravation. Although I did not use Shelley's Disney expertise for my trip I have passed her information on to several friends who were interested in Disney. All I can say is wow! She is a wealth of knowledge and A Huge Disney lover her self which always shines through. On a previous vacation I was able to contact shelley while on my trip to ask for some extra tourist information. Despite the huge time change Shelley was right there with answers to all of my questions. I would not hesitate to recommend her to anyone. In fact I can't wait for her to plan my next trip, Bon Voyage.
I would recommend this agent to my family and friends
15 of 39 people found this review helpful
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First Trip to Disneyland

Reviewed By Kathy - Edmonton, Alberta | Traveled to Disneyland ~ California ~ USA
I had a great experience in booking our first trip to Disneyland with Shelley. She was very responsive any time I had any questions and was gave very helpful tips for us for our first visit.
I would recommend this agent to my family and friends
Shelley Torguson responded:
thank you for the kind review!
7 of 24 people found this review helpful
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California Adventures

Reviewed By Erin Marie - Edmonton, AB | Traveled to Anaheim ~ California ~ USA
Shelley was wonderful in planning our California vacation. She let us know what was best to book though her and what we were better off to book ourselves (Costco car rental). We had an issue with our Universal transfers while we were away and she was vey quick to contact us back and handled the issue and we had a wonderful trip because of her.
I would recommend this agent to my family and friends
12 of 34 people found this review helpful
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Best All-Inclusive Trip!

Reviewed By Kristen - Edmonton AB | Traveled to Mexico
Shelley is very easy to work with - she is able to provide many options based on your needs and was very helpful in assisting us to find a suitable resort for our trip. Thank you Shelley for helping us! We have booked with Shelley for many trips and flights and she is always willing to go the extra mile. She is always quick to respond as well.
I would recommend this agent to my family and friends
10 of 31 people found this review helpful
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Really amazing trip

Reviewed By Cheyanne - Red deer, Alberta | Traveled to Nassau ~ Bahamas ~ Caribbean
Really fast response. Great resort, awesome price.
I would recommend this agent to my family and friends
7 of 26 people found this review helpful
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First Cuba Experience

Reviewed By Victoria - St. Albert | Traveled to Varadero ~ Cuba ~ Caribbean
It was a last min trip that I was looking for as a birthday trip. She was so easy to work with. asked what I wanted and what I was looking for. She gave me multiple options and let me know when new cheap deals came up as soon as they did. She found my friends and I a trip that was less then our budget which was even better. I will definitely be using Shelley again in the future.

We stayed in Cuba, Varadero at Roc Arenas Doradas. Hotel as a whole was good. Food was better then I expected for Cuba. Given this was my first time in Cuba it was good minus the weather but that is a hit of miss any where you go. The hotel was clean and in good shape after the hurricane. The biggest complaint I have is they ran out of hot water a lot in our complex, and the staff is not as friendly as staff in Mexico.
I would recommend this agent to my family and friends
9 of 30 people found this review helpful
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Shelley is amazing!!!

Reviewed By Marilu - Edmonton | Traveled to Disneyland ~ California ~ USA
She is the best!
She was always available and responsive she help me to plan and make the best decisions and on the end I decided to cancel my trip because all the fires around LA. My packet didn't allow me cancellations but she was amazing and got everything canceled without charges! I was so shamed to give so much work to her and so heartbroken that my dream trip was cancelled but she help me to overcome and got my dream trip together again just few days before we go and everything was wonderful!!!
Thank you Shelley, I will let you know as soon I can travel again!

I would recommend this agent to my family and friends
8 of 29 people found this review helpful
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Best Disney Vacation Ever!

Reviewed By Cheryl - Edmonton, AB | Traveled to Anaheim ~ California ~ USA
Shelley was super helpful, answering even the most mundane questions, and used her experience to provide us with as many services/amenities during our vacation. She went above and beyond with her recommendations and was very knowledgeable in everything Disney!
I would recommend this agent to my family and friends
7 of 27 people found this review helpful
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Great first time Vegas experience

Reviewed By Aylisa - Fort Saskatchewan | Traveled to Las Vegas ~ Nevada ~ USA
It was all such an easy process! We appreciated how quick it all was and all the suggestions we were provided.
I would recommend this agent to my family and friends
6 of 26 people found this review helpful
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