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Katherine B.S. Poon

London, Ontario Travel Agent
If you see the text box to the right do not fill it in

Katherine B.S. Poon

London, Ontario Travel Agent
An independent agent with Nexion CA in London, ON, a TL Network affiliate agency
91 Reviews | 100% Recommended
If you see the text box to the right do not fill it in
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All-inclusive Vacation Travel Expert

Midnight Sun, Norway
Midnight Sun, Norway

After numerous trips to Europe, Mexico, Caribbean, the South Pacific, and North America, one of my best friends suggested that I become a travel consultant. I used my experiences to get started, and I immediately began taking specialist courses to ensure that I gave my clients the best possible experience.

I now proudly help families making their dreams come true. To provide the most up-to-date knowledge, I continually join professional courses and am a:

  • Antigua & Barbuda Specialist
  • Aussie (Australia) Specialist Agent
  • Cayman Islands, Aruba, St. Maarten &  St. Lucia Travel Specialist
  • Costa Rica, Jamaica & Dominican Republic Travel Specialist
  • Disney Travel & Orlando Specialist
  • Grenada Specialist
  • Hawaii Travel Specialist
  • Korea Travel Specialist
  • Hong Kong Travel Specialist
  • Mexico & Los Cabos Travel Specialist
  • Special Needs Certificate

While on vacation, I visit the local hotels and scenery so that I can provide clients with the best recommendations. I want your trip to be stress free and go exactly how you desire as well as sharing with you first hand experiences and tips. I love learning all about the resorts and various tour operators I book so I have completed training as a:

  • Sandals Certified Specialist
  • Monogram, Globus and Cosmos Travel Specialist
  • Contiki, Insight & Trafalgar Vacations Specialist
  • Playa Resorts Specialist
  • Karisma Specailist
  • Club Med Travel Specialist
  • Riu Travel Specialist
  • Hyatt Preferred Agent

My exceptional organizational skills and commitment to service excellence allow me to quickly compile an itinerary that is guaranteed to please. I will find the best route of travel so that you can arrive quickly and comfortably, and your hotel will be chosen based on your goals such as leisure, sightseeing, or energetic adventure.

No matter where you want to go, I will prepare the perfect all-inclusive tour or luxury cruise so that you can simply arrive and enjoy your time. I have various cruise certifications including Princess, Celebrity, Norwegian & Royal Caribbean Cruises; Avalon, AmaWaterways, Uniworld, Viking River Cruises and more!

I believe that everything happens for a reason, and I couldn't be happier doing the work that I do. I love hearing the stories of my clients once they return, and I can’t wait to send you on the trip of a lifetime and then hear about your experiences.

With my expert knowledge, your trip will be planned exactly how you dreamt it!

Fun in Paradise is affiliated with Nexion Travel Group - Canada  100-235 North Centre Rd, London, On  N5X 4E7 HQ Phone 5196606966  TICO Reg # 1549342

Recommendations

#1

Katherine is by far the most dedicated, hard-working and knowledgeable travel agent, period!  She is, herself, widely traveled, full of ideas, thorough and prepared and ready to give each customer the best trip possible. She is quite simply a pleasure!

Violet S, Edmonton, AB

#2

Katherine is one of most devoted, organized and responsible travel agents I have ever met and it was my utmost pleasure to have had Katherine organized my travel itinerary which resulted in a relaxing, rewarding and adventurous getaway for me as well as amazing memories.   I highly recommend Katherine Poon as the travel agent to everyone.  

Alma H, Etiobicoke, ON

CERTIFICATES & AWARDS

Princess Cruises Commodore
College of Disney Knowledge Graduate
Amawaterways River Cruise Specialist
Celebrity Five Star Travel Parnter
Insight Vacations Tour Specialist

Related Travel Stories

Jamaica
Europe
Croatia & Adriatic Sea
Cruise to Southern Caribbean
Cruise to Alaska
Grenada - Spice Island
Hike to the waterfall
Saint Lucia - voted #1 honeymoon destination
Certification - Destination
Certfication - Coached Tour/Suppliers

Site Visit - Grand Bahia Principe Runaway

Personally toured the resort to allow me to recommend the perfect options for my clients to suit their needs. Do you know there are two sections at this resort?  One is geared to Family with a Water Park and one is geared to the more Luxury clients - Adult only. May ... Read more from my Site Visit - Grand Bahia Principe Runaway story.

My Reviews

Rating: 4.9 91 Reviews | 100% Recommended

Playa del Carmen, Mexico

Reviewed By Hugh - Toronto | Traveled to
Thank you to Katherine for organizing our vacation to Playa del Carmen. It is nice to be able to trust a professional to plan our trip, from hotel to transfers, attractions, tours and places to eat. Her attention to detail was extraordinary. Her suggestion to visit Xelha was the highlight of our trip. Thank you once again.
I would recommend this agent to my family and friends
22 of 34 people found this review helpful
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Fantastic vacations don't happen by accident

Reviewed By Jackson - London, Ont | Traveled to
We have just returned from an amazing vacation that was organized by an outstanding agent, Katherine Poon. Katherine was able to accomplish in 24 hours what I had tried to do for months and that was locate and book a reasonably priced vacation for my wife and I. With one phone call I was able to provide Katherine with a wish list of what I was looking for and by the next day she had provided me with well informed vacation options to review and eventually book. The outstanding service doesn't stop there.... Katherine provided in the moment updates and brought forward recommendations on how to prepare for our trip. She was readily available to ask questions and not only provided her answer but would check in with our resort as well to clarify. Katherine's network and the ability to connect with the resort was key in arranging special requests and a much better vacation experience then I could have ever predicted Katherine 's bright spirit and welcoming availability made her a delight to work with in planning our trip. I can't wait to work with her again in the near future THANK YOU!!!!
I would recommend this agent to my family and friends
20 of 32 people found this review helpful
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Follow the sun

Reviewed By Sunseeker - London | Traveled to Kenya ~ Africa
Always resourceful and prompt. Timely bookings and asks all the right questions to make sure I get the best service
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for your review. Looking forward to working with you again in the near future!
11 of 16 people found this review helpful
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Phenomenal Job Planning our Group Vacation

Reviewed By Felicia - London, Ontario | Traveled to Jamaica ~ Caribbean
First, I want to thank you for all your help with organizing our wonderful trip to Jamaica for us. Everything was great, we got all rooms next to each other.


The flight went smooth beginning with the chauffeured ride to the airport and back home safe and sound. The driver was excellent.

The resort itself (Luxury Bahia Principe) was unbelievable and amazing and the “all inclusive” is a great invention – food, drinks, entertainment, everything was marvellous. The restaurants and buffets were incredible. The pool and beach were very inviting.

We had a full day excursion visiting the Appleton Estates (rum factory), the Y-Falls and the Black River (crocodiles). It was truly an experience.


I highly recommend this resort. The weather was excellent.

Thank you again Katherine (from Rossi, Monaco & DeLellis family), you did a phenomenal job in planning our Jamaican vacation.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure working with your group. Looking forward to planning other exciting vacation in the near future.
8 of 11 people found this review helpful
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Costa Rica

Reviewed By Anna - King Ontario | Traveled to Las Vegas ~ Nevada ~ USA
I would highly recommend to use Katherine as she is a perfectionist with your travel plans. You will not have to worry about anything as she will review your itinerary from A to Z. All you have to do is dream, book and then enjoy! You can use the internet all you like but it does not compare to talking to a live agent with great knowledge of the travelling business. Thank you Katherine
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
I am humbled by your review and glad to hear that you have enjoyed your recent vacation. I look forward to working with you again planning your next dream vacation. Thanks again!
10 of 15 people found this review helpful
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A wonderful vacation

Reviewed By TDR - London Ontario | Traveled to Nassau ~ Bahamas ~ Caribbean
Working with Katherine was a wonderful experience. She was knowledgeable and available and responded quickly to our inquiries. Always went the extra mile.
I would recommend this agent to my family and friends
20 of 35 people found this review helpful
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Extremely professional and caring service

Reviewed By Tommy T - Golden Lake, Ontario | Traveled to
Katherine is professional, dedicated, attentive, devoted and most of all - a very caring service! We just enjoyed a relaxing, wonderful and memorable trip in Jamaica. We highly recommend her expert travel service to anyone.
I would recommend this agent to my family and friends
20 of 35 people found this review helpful
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Great vacation

Reviewed By Susie - London, Ontario | Traveled to Cuba ~ Caribbean
Great vacation. Would recommend Ocean Vista. Beautiful beach's loved shell seeking! Food so so. But we didn't starve! Thanks again Katherine.
I would recommend this agent to my family and friends
12 of 20 people found this review helpful
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Wonderful vacation!

Reviewed By Glenda - London Ontario | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Katherine was very thoughtful and thorough when it came to the details of our vacation especially when it came to the needs of traveling with an infant.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad that I was able to facilitate a memorable vacation for your family. Looking forward to planning another one soon!
9 of 14 people found this review helpful
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Great adventure

Reviewed By Karen - London, ON | Traveled to California ~ USA
Katherine was excellent in planning a complicated trip with many stops. Her research and resources were incredible. She was on top of all items and kept me informed of any changes. Katherine provided alternatives at each step to allow me to customise my vacation experience. Her customer service is top notch. I would not have been able to plan or book this trip without her.


I would recommend this agent to my family and friends
16 of 28 people found this review helpful
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The best trip ever

Reviewed By Carissa - London, ON | Traveled to Cancun ~ Quintana Roo ~ Mexico
She was very helpful and answered every question / concern that we had! Thank you Katherine for all of your help!!
I would recommend this agent to my family and friends
15 of 26 people found this review helpful
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A week in paradise- “Ya mon-Jamaica is where its a

Reviewed By Happy Jamaican for a week - London, ON | Traveled to Jamaica ~ Caribbean
Katherine was over the top when it came to excellence . She was very attentive to everyones needs (there were 10 of us) and strived to accommodate everyones special requests. She sent us on our way with a travel guide and a few extra treats, kept in touch with us during our stay at one of her recommended resorts- the Luxury Grand Bahai Principe, and followed up after the vacation to ensure everything went as planned. Excellent service-Thank you Katherine

I would recommend this agent to my family and friends
20 of 36 people found this review helpful
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Flawless Vacation

Reviewed By Vacationer - London, Ontario | Traveled to Mexico ~ Mexico
Thank you! And thanks again for everything! The trip was flawless! We had a wonderful time! Back to reality and covered in snow. We had the time of our lives.
I would recommend this agent to my family and friends
13 of 22 people found this review helpful
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Amazing Trip

Reviewed By Connie - London, Ontario | Traveled to Cancun ~ Quintana Roo ~ Mexico
Katherine did an amazing job arranging our trip. We were very pleased with the awesome service received by Katherine !
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
It was my pleasure organizing and arranging your trip. Glad to hear all had a wonderful time. Looking forward to planning another exciting vacation in the near future!
8 of 13 people found this review helpful
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Excellent service from the professional travel adv

Reviewed By Tommy Tsui - Markham, ON | Traveled to Varadero ~ Cuba ~ Caribbean
Great! The Best!

I would recommend this agent to my family and friends
14 of 25 people found this review helpful
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Katherine connected all the dots

Reviewed By Superstar - London, Ontario | Traveled to
Once I had made my plans, I did not have to worry about anything else but packing. She is efficient, goes out of her way to deliver an excellent service and always makes sure that we are expecting is what she is delivering.
I would recommend this agent to my family and friends
18 of 33 people found this review helpful
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All Inclusive Cuba

Reviewed By Philip & Anita W - London, ON | Traveled to
All Inclusive to Cuba – May 2015 Philip & Anita W, London, Ontario Katherine: It is time to say thanks you for all you effort, so we could had a present, enjoyable confident trip, from the time we book till the end of the trip, like to share it with you. We know we were not neglected by our agent, when you e mail us our e ticket and invoice, but we didn't respond you in time, you gave us a courtesy home call to ensure we can board the trip, and by making our seat selection so I would not have to say excuse me to leave my seat. We took your advice to bring the Imodium, peptobismol and Advil, Advil and Imodium were used due to the heat case, the headache and the stomach, so we had confident with the food, you know this time we had two groups and book from two agencies, you booked us to reside just next to theirs, so it was convince for us to keep in touch. Thanks again, and hope to have you next time. Regard, Philip & Anita W
I would recommend this agent to my family and friends
17 of 31 people found this review helpful
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Fun In Paradise In Cuba

Reviewed By Anna - Township of King | Traveled to Cuba ~ Caribbean
Katherine is a travel agent that you can trust thoroughly with all of your travel needs. She is very knowledgeable and very accessible to get your questions quickly answered. ****5****
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
It was my pleasure working with your family. Glad to hear that you have Fun In Paradise in Cuba. Looking forward to planning another upcoming escapes again.
7 of 12 people found this review helpful
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A wonderful vacation

Reviewed By TDR - London Ontario | Traveled to Nassau ~ Bahamas ~ Caribbean
Working with Katherine was a wonderful experience. She was knowledgeable and available and responded quickly to our inquiries. Always went the extra mile.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure working with you organizing your long overdue vacation. Looking forward to planning another exciting vacation for your family in the near future.
19 of 36 people found this review helpful
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UK, Scotland & Ireland 2018

Reviewed By Ciara - London, ON | Traveled to Ireland ~ Europe
This was my first trip alone and Katherine was very helpful in easing both mine and my parents stress and ensuring that I had the best time by making sure all the little things were checked off. She regularly checked in with me while on my trip to make sure it was going smoothly and was genuinely interested in where I went and what we did that day and answered multiple questions in the days leading up to departure.

I would recommend this agent to my family and friends
14 of 26 people found this review helpful
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The perfect Christmas vacation

Reviewed By D - Toronto, Ontario | Traveled to Negril ~ Jamaica ~ Caribbean
It was great to work with Katherine. She is very knowledgeable and is extremely meticulous when it comes to the fine details. She leaves no stone unturned. She also has a rapport with the 'right people in high places' when their input is required. She goes above and beyond for her clients and surprises them with unexpected things. She is available day and night to service her clients. All in all it was a great exerience. We had a lovely vacation and everything was perfect and worked out better than we had planned!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure to plan and coordinate this special vacation for your family. It is with great joy to learn that it had worked out and exceeded your expectations. Looking forward to planning your upcoming adventures. Thanks again!
13 of 24 people found this review helpful
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Most relaxing and stress free holiday.

Reviewed By JJ - London | Traveled to Jamaica ~ Caribbean
Katherine is the most efficient travel agent I have met.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Happy to hear that you have a relaxing and stress free vacation. Thanks for choosing me to plan and organize your recent vacation. Looking forward to working with you again in the future. Have a great weekend!
19 of 36 people found this review helpful
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She found exacetly what we ask for

Reviewed By grb - ontario | Traveled to
Katherine was able to find a resort that had everything we ask her to find us.
I would recommend this agent to my family and friends
19 of 36 people found this review helpful
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Jamaica Trip 2016

Reviewed By Valmir - Jamaica | Traveled to
I would highly recommend Katherine to anyone who is travelling. I just back from my trip to Jamaica and I can honestly say it was by far the best trip ever. She had set up everything for my friends and I. She even arranged for us to receive champagne and cake to our rooms because we graduated from University before the trip.
I would recommend this agent to my family and friends
16 of 30 people found this review helpful
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Memorable Graduation Experience

Reviewed By Jerry - Jamaica | Traveled to
A group of buddies and I had just completed our undergraduate careers are were looking for a great trip to end things off. Katherine was our travel agent and she got us the complete package at the Grand Bahia Principe in Jamaica. From the moment we expressed interest in the trip to the moment we landed, she has been nothing but fantastic. She completely organized everything we could need or want for the trip and I would completely recommend her for future travel plans. Katherine completely took care of us and it was an awesome experience. Thanks for the memories!
I would recommend this agent to my family and friends
20 of 38 people found this review helpful
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Business

Reviewed By Bop - Ontario | Traveled to Finland ~ Europe
Katherine is very organized and was efficient in getting timely responses to my questions and in preparing me to travel.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks Kerry. Glad that I was able to assist for an uneventful travel for you to Europe. Looking forward to working with you again in the near future.
2 of 3 people found this review helpful
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Great trip over the New Years break

Reviewed By Daniel - London, ontario | Traveled to Cancun ~ Quintana Roo ~ Mexico
Katherine took the initiative to take care of all details of our trip, she made sure we were comfortable with all available amenities.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear that you have a great trip. Looking forward to working with you again. Please don't hesitate to recommend my services to friends/families. Referrals are the best compliments from my clients. Thanks for taking the time to submit your review as I know you're very busy. Appreciated.
4 of 7 people found this review helpful
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Great Advice

Reviewed By Holly - London, Ontario | Traveled to Hawaii ~ USA
Katherine offered great advance and planned an itinerary that was seamless for us. Her own travel experiences were valuable in shaping her advice. We found her suggestions helpful. Absolutely loved our stay in Maui!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Delighted to hear that your vacation went well and you loved your stay in Maui - that's one of my favorite spots. Looking forward to working with you again. Thanks for your review!
14 of 27 people found this review helpful
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Broadening horizons

Reviewed By The Traveller - London Ontario | Traveled to Kenya ~ Africa
Katherine has been a great help in getting the best fares and connections for my travel plans. She investigated other options until I was satisfied. She keeps in contact and provides advise constantly. She is amazing.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Once again, it has been my pleasure assisting you with your recent travel plans. Thanks for taking the time to submit your review. Looking forward to working with you again in the near future!
15 of 29 people found this review helpful
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She made planning fun and knowledgeable.

Reviewed By Grace - London,On | Traveled to
We had fun and enjoy the trip.
I would recommend this agent to my family and friends
17 of 33 people found this review helpful
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She made booking my flight so easy

Reviewed By Julianna - St. Thomas | Traveled to
Thanks Katherine! Your attention to detail made me pick you. I was so busy with life that it made it so nice to be able to call you and have you arrange a flight with all the arrival and departure details I needed. Thanks again!
I would recommend this agent to my family and friends
15 of 29 people found this review helpful
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Yet again Katherine has done it!

Reviewed By Alma - Toronto, ON | Traveled to
Yet again Katherine has done it! I had an amazing and unforgettable trip in Central America over the course of 3 weeks. I felt safe & secure having had the best travel insurance that Katherine found for me after she secured the very last spot available on this wonderful adventure trip. Her promptness in booking my trip was no surprise to me, which is why I keep on using Katherine's travel services. Not just that I had a welcome message from thoughtful Katherine the same day of my return, I also got a nice gift card in mail shortly after that I gladly enjoyed. Really, besides providing excellent, prompt and detailed service, Katherine also truly cares about her clients that inevitably become her friends. :)
I would recommend this agent to my family and friends
18 of 35 people found this review helpful
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An amazing vacation

Reviewed By Loren - London, On | Traveled to Mexico
Good morning I am posting this review looking out the window with 4 inches of snow on the ground wishing I were still in Mexico!!!!We were a group of 8 that Katherine managed effortlessly. Our resort was TRS Coral in Mexico aprox 45 min from the cancun airport , all was well with the transfer, and we were met at the reception with champagne. I would recommend Katherine for all your travel needs!!!! thank you Katherine
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure coordinating and arranging for an amazing vacation for your group. Glad to hear that all had gone well and you had a delightful and relaxing time at Costa Mujeres, Mexico. Looking forward planning your future escape.
8 of 16 people found this review helpful
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Fantastic Trip!

Reviewed By KHull - London Ontario | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Kathrine went above and beyond to help us plan our first family trip. She answered every question we had as soon as she could and was very helpful. I would highly reccomend her to anyone looking to plan a trip.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear that you have had a fantastic first family vacation trip. Looking forward to working and planning your next dream vacation again soon.
6 of 12 people found this review helpful
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The best trip of my live!

Reviewed By Scott - London, ON | Traveled to Greece ~ Europe
Katherine is Very helpful, insightful and knowledgeable on everything regarding the trip and planning
I would recommend this agent to my family and friends
15 of 30 people found this review helpful
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Stress-free vacation planning

Reviewed By Tyler (and friends) - London, ON | Traveled to Cancun ~ Quintana Roo ~ Mexico
Katherine has been extremely helpful in booking our first vacation to Mexico. Any questions asked, she would promptly answer or if she was unsure, make contact with our hotel on our part. Any issues regarding the hotel room arised, Katherine assisted us and informed us of the necessary steps to take and was very helpful. Booking with Katherine is stress free - she digs deep to ensure there are no hidden fees once at the checking into our resort. We will definitely be recommending Katherine to our friends, and will be soon be looking into booking our next trip with her as well. Thanks for a great vacation to Mexico!
I would recommend this agent to my family and friends
13 of 26 people found this review helpful
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Costa Rica is Paradise

Reviewed By Angela - Belmont, ON | Traveled to Costa Rica ~ Central America
Very professional and organized
I would recommend this agent to my family and friends
12 of 24 people found this review helpful
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Dream Vacation for our Family

Reviewed By elizabeth - london | Traveled to New York City ~ New York ~ USA
I have never met anyone so on top of things like Katherine. She caught multiple errors I had made when filling out my information that would have been costly. She thought of details while planning our vacation that I would have never thought of. Any time I had a question she would reply back within minutes every time. She booked tickets for my family to an event on the ship that I didn't even know was happening and my family had the best time. Katherine really does go above and beyond for her clients. She is so thoughtful and bought my kids little Disney gifts for our trip which was so sweet. I would highly recommend Katherine's services to anyone. She truly is wonderful.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
It was my pleasure working with you and planning your dream of a life time vacation on board the Disney Magic. Such a delight to see everyone's happy smiles which just melt my heart and made those all hours more bearable. Thanks for taking the time to submit your review. Looking forward planning your next vacation in the near future!
14 of 28 people found this review helpful
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Best time on a cruise ship.

Reviewed By George - ONTARIO | Traveled to Aruba ~ Caribbean
Follows up with us every step of the way. Great attention to detail. Very passionate about helping others have a great vacation.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Once again, my pleasure to organize and coordinate your recent cruise vacation on board the Carnival Vista. Glad to hear that you all had a great vacation. I trust that you had returned home with lots of lasting and precious memories. Looking forward to working again with you and your family again soon!
15 of 30 people found this review helpful
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She is a very professional travel agent

Reviewed By Rebecca - London | Traveled to
Katherine is a very professional travel agent, since I had started planning my Christmas trip to Cuba, she gaves all of the informations about cuba, from the flight to resort, from weather to culture, from her personal experience to her customers feedback; she professionally helped us found what we need for the trip, and avoid many troubles we could have without her tips. Definitely I'm rating her full stars from what she has perfectly done for my trip, and I will recommend katherine to everyone who is willing to have a wonderful trip!
I would recommend this agent to my family and friends
20 of 40 people found this review helpful
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Thank you for planning the wonderful trip in Jamaica

Reviewed By Eric - Toronto | Traveled to
Katherine, Thank you for arranging the wonderful vacation for us in Jamaica. We had a lot of fun staying at Grand Bahia Prinicipe Resort. We went for the Bamboo Rafting and Horse Back Riding as you recommended. It was a lot of fun. I also spent a lot of time snorkeling right at the beaches. There were a lot of fishes especially where close to the Wedding Gazebo. Thank you for being so detailed and patient with us. Your Professional service and Knowledgeable advices were very much appreciated.
I would recommend this agent to my family and friends
18 of 36 people found this review helpful
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Arranged travel with care and consideration that I was travelling with my elderly mother

Reviewed By em - London | Traveled to
Katherine is very efficient and caring in her dealings with clients. She is well travelled and this is an asset
I would recommend this agent to my family and friends
20 of 40 people found this review helpful
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Great value teip

Reviewed By Bob - London Ontario | Traveled to Cuba ~ Caribbean
Fast efficent and friendly
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear your vacation went well looking forward to planning your upcoming vacation in the near future. Thanks again
6 of 13 people found this review helpful
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Fabulous birthday celebration in Aruba

Reviewed By Nino - Woodbridge, ON | Traveled to Aruba ~ Caribbean
We have a great time. Thank you so much for all your help and the great seats on plane. Looking forward to booking our family vacation for October.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Looking forward to booking your family vacation. Glad to hear that you have a great time.
10 of 21 people found this review helpful
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Exemplary guidance

Reviewed By CLV - United Kingdom | Traveled to Ottawa ~ Ontario ~ Canada
Katherine went “that extra mile” for me, it didn’t matter that she was not likely to earn anything from her efforts, she took the pain and gave exemplary advice at unsociable hours. I will never forget her exceptional support when I most needed it, at a time when being rational was very difficult.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure to be of assistance in your time of need. Looking forward to assisting with your travel needs in the future. All the best!
7 of 15 people found this review helpful
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Amazing Unexpected Vacation

Reviewed By Karl - Toronto, ON | Traveled to Australia ~ Australia & New Zealand
It was great!



I would recommend this agent to my family and friends
12 of 25 people found this review helpful
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A very fun and relaxing trip

Reviewed By Nino - Woodbridge, ON | Traveled to Bahamas ~ Caribbean
Katherine was able to find us a great resort, although this vacation was very last minute. She made sure everything went smoothly for us and there were no complications. Very nice and accommodating travel agent, thank you for a great trip!
I would recommend this agent to my family and friends
13 of 27 people found this review helpful
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Amazing Trip

Reviewed By MB - London, ON | Traveled to Italy ~ Europe
I would say you're extremely wonderful to work with because you truly care about the clients experience. You're extremely thorough and organize and take the time to answer any and all questions a client may have. You're easily accessible if we have questions, especially on the day we leave for our vacation. As well, you go above in beyond for your clients, such as visiting them at home and making sure they know everything about their trips. Overall you're extremely kind and wonderful!!
I would recommend this agent to my family and friends
11 of 23 people found this review helpful
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The best trip of our lives

Reviewed By AL - King City, ON | Traveled to Tulum ~ Mexico ~ Mexico
It has been a while since we have utilized a travel agent but Katherine was referred to us so we decided to try using an agent this time around for our travel. The question now is........."why not use a travel agent"? ....it is so much more convenient should you have questions about your destination or should you encounter problems with your destination. Katherine is knowledgeable, accessible, responsible, thorough and absolutely on track from start to finish with planning your vacation. I would highly recommend Katherine and have so to other people who have booked with her. Eliminate the hassle of searching through the internet and finding out who, what, when, where, why...........Katherine will answer all those questions for you!!!
I would recommend this agent to my family and friends
12 of 25 people found this review helpful
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Exceptional Service

Reviewed By DinaB - London, ON | Traveled to
Katherine was extremely helpful in planning our trip to Nashville. She was always looking for the best flight times, hotel and experiences that would work well for our family. Katherine was extremely attentive and efficient. She genuinely was concerned about how our trip was going (she sent me a note asking how our flight and hotel were) and also made sure we arrived home safely. Great customer service, felt like a valued customer not just a client. I would highly recommend Katherine and would go to her again for future travel.
I would recommend this agent to my family and friends
12 of 25 people found this review helpful
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St. Lucia

Reviewed By Dawn - London, Ontario | Traveled to
Katherine was instrumental in helping us plan our dream vacation in St lucia. She was very detail oriented and conscientious. We would highly recommend her services!
I would recommend this agent to my family and friends
14 of 29 people found this review helpful
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acceptable

Reviewed By good - Hong Kong | Traveled to
An unforgetable vacation
I would recommend this agent to my family and friends
14 of 29 people found this review helpful
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Group of 8 getaway

Reviewed By Blyth - London, Ontario | Traveled to Mexico ~ Mexico
Quick responses, got things done for us. Easy to work with. All requests we had were accommodated. Good agent.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for your review Steve. Glad to hear that the group had enjoyed the vacation in Playa Murjeres. Looking forward to working with your group again in the near future.
6 of 14 people found this review helpful
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Business Travel

Reviewed By Private - London, ON | Traveled to India ~ Central Asia
Very responsive. Attentive to detail.
I would recommend this agent to my family and friends
14 of 30 people found this review helpful
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Made it so easy. Awesome first trip!

Reviewed By Sue Grahame - London Ont | Traveled to Mexico
Katherine made planning my first trip so easy. Assisting in all details from choosing destination to packing. She was always prompt in returning my texts and very knowledgeable in answering any questions I had.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
It was my pleasure planning your first trip and glad to hear that you had an awesome trip. Looking forward to planning your next vacation. Thanks for your feedback.
10 of 22 people found this review helpful
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Amazing travel

Reviewed By World Traveller - London Ontario | Traveled to Mombasa ~ Kenya ~ Africa
Katherine takes her work very seriously and will go out of her way to make any planning seamless as possible. she will seek out the best deals, but also make one aware of any potential problems with a service that is not familiar with.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear that you have had an uneventful journey and all have worked out beautifully to your favor. Looking forward to working with you again in the near future!
12 of 26 people found this review helpful
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Care free travelling

Reviewed By Jackson - London, Ontario | Traveled to Tulum ~ Mexico ~ Mexico
This was our second time booking with Katherine and again we received above and beyond customer service. In addition to the outstanding time my family and I had on our vacation I cannot say more about Katherine's attention to detail with all of our travel plans. Katherine's support from the moment we started looking for our vacation destination made the entire process care free and seamless. I can't wait to see what adventure Katherine finds for us next year
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for taking the time to provide your candid review. It was my pleasure creating the special memories for you and your family. Looking forward to working with you again planning your next adventure. Unending possibilities await you.
14 of 30 people found this review helpful
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Trip out West

Reviewed By LA - Sarnia, ON | Traveled to
We have a fantastic time here in Edmonton. Thank you so very much for helping us to plan this trip.
I would recommend this agent to my family and friends
15 of 32 people found this review helpful
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She made planning as easy, fun and efficient as possible

Reviewed By Long - London, ON | Traveled to
Katherine has made this trip as fun as possible. As a first time traveler, I could not have been more happier having Katherine as my agent. Would recommend to any new or experienced traveler. If there are any more opportunities for future travels, I will most certainly have Katherine again as my agent.
I would recommend this agent to my family and friends
15 of 32 people found this review helpful
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She made planning as easy, fun and efficient as possible

Reviewed By Long - London, ON | Traveled to
Katherine has made this trip as fun as possible. As a first time traveler, I could not have been more happier having Katherine as my agent. Would recommend to any new or experienced traveler. If there are any more opportunities for future travels, I will most certainly have Katherine again as my agent.
I would recommend this agent to my family and friends
15 of 32 people found this review helpful
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Group of 8- enjoy TRS Coral in Cancun

Reviewed By London Groupies - London, Ontario | Traveled to Cancun ~ Quintana Roo ~ Mexico
FIVE STAR +— Extremely professional, exemplified service, and doesn’t leave any room for error. This is not our first experience with Katherine, and most likely won’t be the last
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
I am deeply touched to read your review. As always, I aim to deliver professional and top-notched customer service to my clients. They are not just a number on my books, but rather slowly, becomes my family. Looking forward to deliver other exciting vacation experience for you and your friends. Thanks for choosing me!
7 of 17 people found this review helpful
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Best trip I've been on

Reviewed By Saadi - London, ON | Traveled to Cancun ~ Quintana Roo ~ Mexico
Katherine went above and beyond any expectations we had! She was always there to answer any questions that we had. Travelling was made super easy because of her! Would definitely recommend her to anyone looking to book their own get away.
I would recommend this agent to my family and friends
13 of 29 people found this review helpful
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A bucket list trip!

Reviewed By Lisa - London, Ontario CA | Traveled to Kona, Hawaii ~ Hawaii ~ USA
Feeling overwhelmed as to where to start with planning our trip to Hawaii, Katherine made it easy and took off the pressures of doing all the planning like we normally do on trips. The only hiccup we had was with the pick up from the airport which had nothing to do with Katherine. And, once I told her what occurred, she was all over resolving the issue. Again, she took away any pressures so we could enjoy our trip. The hotel was awesome and glad she recommended it. We stayed at the Kona Sheraton. She had called to confirm a late check out for us and during that process, she managed to make sure we had a room overlooking the Manta Ray Bay. One word - AMAZING! We saw manta rays from our balcony...what a view...not to mention the view of the ocean and all the volcanic rock...love! Katherine checked in with us to make sure all was well which was great and very thoughtful! Everything went smoothly. I want to thank Katherine for being such a great agent!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for reaching out to me planning your dream vacation. Thrilled to hear that you folks have had a vacation of your life time in Paradise and trust that you are enjoying your Kona Coffee this morning as well. Looking forward working with you again and planning other vacations in the near future. Treasure the memories!
10 of 23 people found this review helpful
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Made it so easy. Awesome first trip!

Reviewed By Sue Grahame - London Ont | Traveled to Mexico
Katherine made planning my first trip so easy. Assisting in all details from choosing destination to packing. She was always prompt in returning my texts and very knowledgeable in answering any questions I had.
I would recommend this agent to my family and friends
11 of 25 people found this review helpful
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A very enjoyable and relaxing experience

Reviewed By The sailors - London, Ontario | Traveled to Caribbean Sea ~ At Sea ~ At Sea
We found Katherine to be very attentive to all the details important to the enjoyment of our trip. She was constantly in touch with us advising of updates and information we needed to know. We felt well prepared to go on our trip.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for taking the time to submit a review. Trust that you have had enjoyed the trip and looking forward to working with you on your upcoming travel plans.
12 of 27 people found this review helpful
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Great Experience Despite Needing to Cancel

Reviewed By Betsy - Komoka | Traveled to St. Lucia ~ Caribbean
When I first contacted Katherine, she got back to me right away. She suggested a few destinations, and sent information on a few resorts. Once we determined St. Lucia as the island we wished to book, she sent through a few more resort options along with her own recommendations.
Anytime I emailed her, she got right back to me with answers to my questions.
Unfortunately, we had to cancel our booking and Katherine was very understanding and helpful. She went above and beyond to get us our money back, even most of our down payment.
I will certainly call Katherine again, should I need to book another trip.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
It was my pleasure working with you. Looking forward to organizing and booking other vacation that you might have in mind. Thanks for your review! Glad that things all work out despite the situation.
12 of 27 people found this review helpful
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Great service!

Reviewed By CW - London, Ontario | Traveled to Cuba ~ Caribbean
Katherine was very pleasant to work with and was very helpful throughout the whole process of dealing with a travel advisory. She was very knowledgeable and provided expert advice on our situation. She was able to answer all of our questions and reached out to our destination hotel on our behalf when we needed to contact them. Overall, I am very satisfied by the service we received from Katherine and most definitely will be planning our future trips with her.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad that I was able to offer assistance in the midst of life storms and it was unfortunate that you were unable to enjoy your vacation due to the Hurricane. I looking forward to working with you again in the near future planning, organizing and booking your next family vacation.
14 of 31 people found this review helpful
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NA

Reviewed By G Lau - London | Traveled to Cayo Santa Maria ~ Cuba ~ Caribbean
She took her time and work hard to deal with our vacation needs to be cancelled due to the Mother Nature, now we got our money back, thanks Katherine.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Despite an unfortunate situation, happy to hear that all ends on a good note. Looking forward planning your vacation in the near future! Thanks.
11 of 25 people found this review helpful
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First vacation since our honeymoon 19 years ago!

Reviewed By Horvath - London, Ontario CANADA | Traveled to Jamaica ~ Caribbean
Katherine was a pleasure to work with. She was knowledgeable and eager to please. When she was unsure she would seek out the info requested. Her recommendation to the Grand Bahia Principe in Jamaica met all of our expectations. We were thrilled to feel welcome and comforted at this beautiful 5 star resort. Thank you Katherine for your recommendation! We already have her working on our next trip!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure and delight to hear that you have enjoyed your stay at the Grand Bahia Principe Jamaica. My primary goal as a travel consultant is to create a memorable vacation experience that is not to be forgotten. Can't wait to work with you on your next vacation. Thanks again for the opportunity of working with you.
13 of 29 people found this review helpful
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Absolutely amazing

Reviewed By Jen - London Ontario | Traveled to Jamaica ~ Caribbean
I personally did not have much contact with her as my husband did all of the booking however, she was able to fulfill our wishes and requests :)
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear that you have had a memorable vacation and experience. Super delighted to see your Facebook post that I have made the difference to make your dream come true. Looking forward to working with you and your family in the near future. Thanks for taking the time to submit your review!
13 of 29 people found this review helpful
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The best trip every

Reviewed By Shawn & Alicia - London | Traveled to Montego Bay ~ Jamaica ~ Caribbean
It was easy and super pleasant. We had such an amazing experience. So glad that we used Katherine.

We will be recommending Katherine to all of our friends
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear you have had such an amazing experience and I hope my services have met or exceeded your expectation. Thanks for recommending my services to your friends. Once again, wish to thank you for your trust in me and my knowledge, looking forward to working with you again in the near future!
14 of 31 people found this review helpful
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great experience

Reviewed By Mike - London, On | Traveled to
The whole booking experience with Katherine was great! She was very informative and responsive with any questions my wife and I had for our honeymoon. She recommended a beautiful resort and found the best price available for us. We would highly recommend her services!
I would recommend this agent to my family and friends
13 of 29 people found this review helpful
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Honeymoon Celebration

Reviewed By SVL - London, ON | Traveled to
My husband and I recently got back from our honeymoon in Runaway Bay, Jamaica. We stayed at the Grand Bahia Príncipe. It was an amazing resort with great food and amazing service. Katherine helped so much from the beginning of the planning to ensure that we had the best honeymoon ever. She was very helpful and knowledgeable when it came to Jamaica as we were first time travellers to Jamaica. When our flight was turned back to Toronto for maintenance issues, Katherine was on the phone right away with Westjet checking on the status of our flight and ensuring that we had transportation to our resort once our flight landed after being delayed several hours. She also helpful in booking our park and fly hotel the day before our flight. Please feel confident booking with Katherine, she is an amazing travel agent who truly cares for her clients.
I would recommend this agent to my family and friends
14 of 31 people found this review helpful
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All Inclusive to Jamaica

Reviewed By Ruby L. - Hong Kong | Traveled to
I just want to say "thank you" from the bottom of my heart. Katherine organizes the most amazing trip for me and my family. It was the most wonderful trip of my entire life. Thank you for your help in making my dearest uncle’s 60th birthday a memorable and wonderful experience! You are creative, attentive and professional! You helped us making many right choices. I can't wait to book the next trip through Katherine!
I would recommend this agent to my family and friends
13 of 29 people found this review helpful
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All Inclusive to Jamaica

Reviewed By Rachel P - Hong Kong | Traveled to
Thanks for Katherine your arrangement to allow us to enjoy a happy vacation. Thank you so much Katherine!
I would recommend this agent to my family and friends
13 of 29 people found this review helpful
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Successful first trip with baby.

Reviewed By M.N. - Brantford | Traveled to Mexico
Amazing. Katherine was always checking in to make sure we are happy with everything or to see if there was anything else we needed. Very helpful with the initial booking and throughout the entire trip. I've never had such amazing service from travel agent in the past.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for your review. My pleasure working with your family planning this exciting vacation for all to enjoy and create the unforgettable memories.
7 of 18 people found this review helpful
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Scotland/Ireland - CIE Tour

Reviewed By Boone Family - London, ON | Traveled to Scotland ~ Europe
Helpful, always had our best interest at heart and very informative. Wonderful trip, very different from what we normally do


I would recommend this agent to my family and friends
13 of 30 people found this review helpful
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Fabulous Trip

Reviewed By Steve - London, ON | Traveled to Jamaica ~ Caribbean
Very attentive, positive and interested in your happiness

I would recommend this agent to my family and friends
12 of 28 people found this review helpful
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Adventures in Mexico

Reviewed By Leblanc - London, ON | Traveled to Tulum ~ Mexico ~ Mexico
Katherine is friendly and knowledgeable. Katherine was able to answer all our questions and gave us good insight for our trip. We were impressed that she made contact with the resort indicating it was our 50th wedding anniversary. We were treated royally with special decorations, service and amenities.

Katherine was always prompt in responding to any questions.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for taking the time to provide your valuable feedback. It was my pleasure working and organizing your 50th wedding anniversary vacation. Trust you have had a great time in Mexico. Looking forward to planning your next vacation in the near future!
13 of 30 people found this review helpful
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Our First Trip to New York

Reviewed By Miranda - London | Traveled to New York (La Guardia) ~ New York ~ USA
Katherine was of incredible assistance before, during and after our trip. It was the first my sister and myself had been on together and are grateful to have had Katherine's help and support. She instantly responded when contacted and deeply cared that we were having a great time. She is genuine and devoted to each client.
I would reccomend Katherine to anyone who wants to have a relaxing and fun vacation.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure planning and organizing all the logistics for your vacation. I have enjoyed working with each one of you and glad that you have enjoyed your time in New York. Looking forward working with you ladies again in the near future!
13 of 30 people found this review helpful
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Gurls in New York

Reviewed By Patricia - London ON | Traveled to New York (La Guardia) ~ New York ~ USA
Katherine is a very knowledgeable and experienced travel consultant.
She goes out of her way to make sure every detai of your vacation is looked after. She takes the time to review everything with you before you go.l was thrilled with her service. Thank you Katherine.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
My pleasure working with you planning the vacation for your lovely girls and glad that they have had a wonderful time exploring New York. Looking forward to working with you again in the near future!
9 of 22 people found this review helpful
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First Vacation

Reviewed By Symon - London, ON | Traveled to
Me and my group of friends just returned back from our vacation from Jamaica. We were there for a week and it was a blast. Katherine even helped us get upgraded rooms with an amazing ocean view, she also left a little note that we all graduated recently, and the resort left us with a surprise in our rooms. Katherine also checked on us every other day from the day that we left Canada and the day that we returned back !
I would recommend this agent to my family and friends
13 of 30 people found this review helpful
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Jamaica Trip 2016

Reviewed By Valmir - Jamaica | Traveled to
I would highly recommend Katherine to anyone who is travelling. I just back from my trip to Jamaica and I can honestly say it was by far the best trip ever. She had set up everything for my friends and I. She even arranged for us to receive champagne and cake to our rooms because we graduated from University before the trip.
I would recommend this agent to my family and friends
14 of 32 people found this review helpful
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Hassle free travel

Reviewed By Jackson - London | Traveled to Dominican Republic ~ Caribbean
As usual Katherine’s attention to detail made for a seamless vacation. It’s noticeable in the small details when we compare to people that took the same trip with a different agent. GREAT work Katherine!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
I pride myself in ensuring a seamless vacation for all of my clients and glad to hear that you have had an enjoyable and uneventful time in Punta Cana. Looking forward to working and planning your next vacation soon.
11 of 27 people found this review helpful
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Family Time

Reviewed By rcbknb - london Ont | Traveled to Samana ~ Dominican Republic ~ Caribbean
Never stops working for you until you arrive back home.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Thanks for your loyalty and support. It was my pressure working and planning your family vacation. Looking forward to working with you again in the near future! My care and service continues past Final Payment
12 of 29 people found this review helpful
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Runaway bay vacation

Reviewed By Annie - London, ontario | Traveled to
Excellent vacation and beautiful resort. A few minor issues with WiFi and power outage but that was no fault of travel agent. But it didn't change the outcome which was a dream vacation. Thank you so much!
I would recommend this agent to my family and friends
15 of 35 people found this review helpful
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Katherine gave us an unforgettable vacation

Reviewed By Sillypig - London | Traveled to
I've been planning to get away for some time, two years to be exact. Katherine is a customer of ours, I told her that i was looking at going somewhere warm for the holidays since I knew she was in the business. I was only hoping for suggestions from Katherine because I was afraid that it would be too expensive to book with an agent. I gave her a handful of destinations that we were interested in going to and all the questions we had in regards to visa entrees, passports, currencies, travel insurances, weather for this time of year, and excursions. To my surprise she gave me everything in much detail and helped us in making our decision so much easier. Cuba was amazing! We are ready for our next vacation and we would definitely call Katherine to help us out again.
I would recommend this agent to my family and friends
13 of 31 people found this review helpful
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A bucket list trip!

Reviewed By Lisa - London, Ontario CA | Traveled to Kona, Hawaii ~ Hawaii ~ USA
Feeling overwhelmed as to where to start with planning our trip to Hawaii, Katherine made it easy and took off the pressures of doing all the planning like we normally do on trips. The only hiccup we had was with the pick up from the airport which had nothing to do with Katherine. And, once I told her what occurred, she was all over resolving the issue. Again, she took away any pressures so we could enjoy our trip. The hotel was awesome and glad she recommended it. We stayed at the Kona Sheraton. She had called to confirm a late check out for us and during that process, she managed to make sure we had a room overlooking the Manta Ray Bay. One word - AMAZING! We saw manta rays from our balcony...what a view...not to mention the view of the ocean and all the volcanic rock...love! Katherine checked in with us to make sure all was well which was great and very thoughtful! Everything went smoothly. I want to thank Katherine for being such a great agent!
I would recommend this agent to my family and friends
8 of 22 people found this review helpful
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Made it so easy. Awesome first trip!

Reviewed By Sue Grahame - London Ont | Traveled to Mexico
Katherine made planning my first trip so easy. Assisting in all details from choosing destination to packing. She was always prompt in returning my texts and very knowledgeable in answering any questions I had.
I would recommend this agent to my family and friends
9 of 24 people found this review helpful
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Jammin' in Jamaica

Reviewed By annieb - ontario | Traveled to Jamaica ~ Caribbean
Just got back from Jamaica and had a great time with NO WORRIES MON!! Katherine (Poonie) took care of everything...all documents prepared prior to leaving which made hotel and air travel quick and easy. Poonie recommended the Dunns River Waterfall climb which was the familys' favorite excursion:) Look forward to booking a future trip with Poonie!
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Glad to hear that your family have had a fabulous vacation in Jamaica and enjoyed the Dunns River Waterfall. Looking forward to planning another exciting and adventurous vacation for your family in the near future.
9 of 26 people found this review helpful
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March break getaway

Reviewed By Rcbknb - London Ont | Traveled to Mexico
Katherine will always be there if you need help.
I would recommend this agent to my family and friends
Katherine B.S. Poon responded:
Looking after my clients has remained my top priority. Looked like you have had a great cruise vacation. Looking forward planning another getaway soon for you and your family.
1 of 11 people found this review helpful
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